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Thank you for your time and sharing your suggestions and opinions with us during this quickly changing travel enviornment. Your input is valuable and important to us as we create a new type of  travel expereince. The survey results are anonymous and no personal information is collected.

Thank you!

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* 1. Since January 2020, how many trips did you take that started or ended at LAX?

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* 2. How would you describe your typical destination when booking air travel?

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* 3. How would you describe yourself when it comes to your reasons for air travel?

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* 4. When traveling by air, I most often

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* 5. In planning for your next trip, where are you likely to gather information about health-related travel guidelines and procedures? (Check up to three)

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* 6. Currently, what would your biggest concerns be in regards to health & safety when traveling through LAX? (Check up to three)

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* 7. How do you expect to travel to and from the airport for your future trips?

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* 8. Do you expect you need to arrive at the airport earlier to accommodate for any new physical distancing requirements or screening procedures?

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* 9. To find out information about traveling through LAX including health and safety measures, what methods are you most likely to use? (choose two)

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* 10. In the airport terminal which part of the journey are you most concerned about your health? (Check up to four areas)

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* 11. When in LAX terminals, what is the best way to keep you informed about changes, updates, and important airport information on health requirements, safety measures, and food options? (Check only one answer)

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* 12. When do you think you will fly next within the US?

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* 13. When do you think you will fly next Internationally?

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* 14. Choose the top two items you think are the most important for LAX to provide:

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* 15. What types of airport services are most important to you when you travel next? (Check all that apply)

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* 16. If a mobile pre-order or delivery app to purchase food, beverages or retail items is available at LAX, how likely are you to use it during your next trip?

(sliding scale 1-5 not all likely/ very likely)

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* 17. I trust LAX is taking the necessary precautions to help ensure my health and safety while in the airport.

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* 18. Passengers should adhere to physical distancing requirements throughout the airport, including the security checkpoint lines, the boarding areas, restaurants and retail locations.

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* 19. I believe that face coverings should be required by everyone during their journey.

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* 20. How would you rate your overall satisfaction with your last experience at LAX?

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* 21. LAX has implemented a rule requiring face coverings, has placed floor decals and limited seating to encourage physical distancing, is using hospital grade cleaning products, has increased frequency of cleaning public areas, has an advanced air filtration system, has added plexiglass barriers at key customer touch points, is soon rolling out mobile food and beverage ordering, and is piloting a thermal imaging temperature check program and UV light cleaning system on escalator hand rails. Knowing this, how would you rank LAX's response to keeping passengers safe?

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* 22. What is your age?

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* 23. In what state or U.S. territory do you live?

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* 24. What is your gender identity?

0 of 24 answered
 

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