Evaluate your experience with us

The Louisiana Department of Transportation and Development (LA DOTD) Materials and Testing Lab wants to provide you with the best possible service. Your input is vital to our success. Please help us serve you and others better by taking a few minutes to answer the questions below.

What was the nature of your contact with LA DOTD's Materials and Testing Lab?
(Check all that apply)

Question Title

* 1. What was the nature of your contact with LA DOTD's Materials and Testing Lab?
(Check all that apply)

How did you contact us? (Check all that apply)

Question Title

* 2. How did you contact us? (Check all that apply)

Unit Contacted? (Check all that apply)

Question Title

* 3. Unit Contacted? (Check all that apply)

Please rate each item accordingly.

5 = Strongly Agree; 4 = Agree; 3 = Neutral or Not Applicable; 2 = Disagree; 1 = Strongly disagree

Question Title

* 4. Please rate each item accordingly.

5 = Strongly Agree; 4 = Agree; 3 = Neutral or Not Applicable; 2 = Disagree; 1 = Strongly disagree

  1 2 3 4 5
Staff was courteous, helpful and professional
My concern was well received
Staff provided a timely response
Staff provided me with complete, accurate information
My overall experience was positive
Please indicate the name(s) of any staff person you would like to commend:

Question Title

* 5. Please indicate the name(s) of any staff person you would like to commend:

If we fell short of meeting your service expectations, please describe the situation (include the name of the staff person involved and date of incident).

Note: Requires your name and contact information below for possible follow-up

Question Title

* 6. If we fell short of meeting your service expectations, please describe the situation (include the name of the staff person involved and date of incident).

Note: Requires your name and contact information below for possible follow-up

As a result of your recent experience with us, what service related improvements can you recommend?

Question Title

* 7. As a result of your recent experience with us, what service related improvements can you recommend?

So that we may respond, please fill in the following information (optional).

Question Title

* 8. So that we may respond, please fill in the following information (optional).

You may contact us at 225-248-4131 or email us at DOTD-MaterialsLab@LA.GOV
If you would prefer to print out this survey form and mail it directly to the department, please mail to:

DOTD Customer Service
Louisiana Department of Transportation Materials Lab
5080 Florida Blvd
Baton Rouge, LA 70806-4123

T