Customer Satisfaction Survey from Office Contact

Your feedback is vital to the service we provide to our customers. Please let us know how we are doing and how we may serve you better.

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* 1. What was your most recent contact with the child support program?

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* 2. The Child Support Professional I spoke with treated me with respect?

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* 3. The Child Support Professional was knowledgeable and responsive to my questions?

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* 4. The Child Support Professional I spoke with provided me with the process or next steps as it pertains to my case?

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* 5. The response time from my Child Support Professional was reasonable?

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* 6. Please rate your most recent experience.

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* 7. It was convenient and easy to access a Child Support Professional?

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* 8. It was convenient and easy to access the child support information I needed?

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* 9. Why did you choose to visit our office in person (check all that apply)?

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* 10. What was the purpose of your contact? (Check all that apply)

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* 11. Did you receive exceptional service from any particular staff member?

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* 12. Thank you for contacting us. Please tell us about your overall experience and, if you have a suggestion please tell us what we can do to improve our customer service.

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* 13. If you would like a follow-up call, please provide your name and phone number or email address.

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