The State of Automation in the Mortgage Industry

Survey Big Picture

Thank you for taking the below brief survey. The investment of your time will help the industry understand the challenges and opportunities with automation. By participating, you will an invite to the Genius to Genius Mortgage Automation Forum discussion with Stratmor, Arvest, Indecomm, and more; and a paper outlining the results of the survey.

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* 1. What is your organization's volume range?

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* 2. What is your role at your organization?

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* 3. I consider my organization to be:

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* 4. In 2022, my organization:

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* 5. Rank your use of automation in various areas of your operation (1- least use and 5-most use of automation)

	1-None	2-A little	3- Some	4- Frequent Use	5- Heavy Use
Point of Sale	Point of Sale 1-None	Point of Sale 2-A little	Point of Sale 3- Some	Point of Sale 4- Frequent Use	Point of Sale 5- Heavy Use
Loan Set Up/ Processing/ Underwriting	Loan Set Up/ Processing/ Underwriting 1-None	Loan Set Up/ Processing/ Underwriting 2-A little	Loan Set Up/ Processing/ Underwriting 3- Some	Loan Set Up/ Processing/ Underwriting 4- Frequent Use	Loan Set Up/ Processing/ Underwriting 5- Heavy Use
Quality Control	Quality Control 1-None	Quality Control 2-A little	Quality Control 3- Some	Quality Control 4- Frequent Use	Quality Control 5- Heavy Use
Closing/Funding/ Post-Closing	Closing/Funding/ Post-Closing 1-None	Closing/Funding/ Post-Closing 2-A little	Closing/Funding/ Post-Closing 3- Some	Closing/Funding/ Post-Closing 4- Frequent Use	Closing/Funding/ Post-Closing 5- Heavy Use
Servicing	Servicing 1-None	Servicing 2-A little	Servicing 3- Some	Servicing 4- Frequent Use	Servicing 5- Heavy Use
Secondary	Secondary 1-None	Secondary 2-A little	Secondary 3- Some	Secondary 4- Frequent Use	Secondary 5- Heavy Use

I've Used in Other Areas Such As

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* 6. If you implemented automation, how much of that process is still being performed manually, using non-automated workarounds?

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* 7. Rank the value drivers for automation in order of importance (use arrows or drag by order of importance)

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* 8. If you ranked "Other KPIs' as a top two value driver, what were they?

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* 9. What are the top two sources of your automation? (select only 2)

Self-built automation (includes automation built on other platforms like UI Path)

Technology vendor

Included in LOS (or integrated with LOS)

Consultant/ custom build

Included with outsourced services

Other (please specify)

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* 10. What automation capabilities have you deployed in your automation program? (select all that apply)

RPA/ Process and Task Automation

Document Ingestion/Extraction/ Reading

Decisioning (intelligent automation)

Chat Bots

Rules Engine

Other (please specify)

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* 11. Rate the top challenges in building or adopting automation, or scaling your automation program (1 being least important/ 5 being most important challenge)

	1- Not important	2- Less Important	3- Important	4- Very important	5- Most Important
Funding/ Approval	Funding/ Approval 1- Not important	Funding/ Approval 2- Less Important	Funding/ Approval 3- Important	Funding/ Approval 4- Very important	Funding/ Approval 5- Most Important
Executive Buy-in	Executive Buy-in 1- Not important	Executive Buy-in 2- Less Important	Executive Buy-in 3- Important	Executive Buy-in 4- Very important	Executive Buy-in 5- Most Important
Awareness/ Education	Awareness/ Education 1- Not important	Awareness/ Education 2- Less Important	Awareness/ Education 3- Important	Awareness/ Education 4- Very important	Awareness/ Education 5- Most Important
Capacity to Manage Automation/ Tech	Capacity to Manage Automation/ Tech 1- Not important	Capacity to Manage Automation/ Tech 2- Less Important	Capacity to Manage Automation/ Tech 3- Important	Capacity to Manage Automation/ Tech 4- Very important	Capacity to Manage Automation/ Tech 5- Most Important
ROI	ROI 1- Not important	ROI 2- Less Important	ROI 3- Important	ROI 4- Very important	ROI 5- Most Important
Lack of Use Cases	Lack of Use Cases 1- Not important	Lack of Use Cases 2- Less Important	Lack of Use Cases 3- Important	Lack of Use Cases 4- Very important	Lack of Use Cases 5- Most Important
Overlap or Incompatible with Tech Stack	Overlap or Incompatible with Tech Stack 1- Not important	Overlap or Incompatible with Tech Stack 2- Less Important	Overlap or Incompatible with Tech Stack 3- Important	Overlap or Incompatible with Tech Stack 4- Very important	Overlap or Incompatible with Tech Stack 5- Most Important
Change Management	Change Management 1- Not important	Change Management 2- Less Important	Change Management 3- Important	Change Management 4- Very important	Change Management 5- Most Important
"Burned by a Vendor" -Trust Issues	"Burned by a Vendor" -Trust Issues 1- Not important	"Burned by a Vendor" -Trust Issues 2- Less Important	"Burned by a Vendor" -Trust Issues 3- Important	"Burned by a Vendor" -Trust Issues 4- Very important	"Burned by a Vendor" -Trust Issues 5- Most Important
Technical Skillset	Technical Skillset 1- Not important	Technical Skillset 2- Less Important	Technical Skillset 3- Important	Technical Skillset 4- Very important	Technical Skillset 5- Most Important

Other (please specify)

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* 12. Please enter your email to ensure you receive the results and an invite to the Genius to Genius forum!

Email Address