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Pulse User Survey

This survey is for frontline team members who use Pulse as part of their daily work.

We want to understand what helps you move quickly, and what makes your day harder than it should be.

This survey should take you no more than 5 minutes. Your feedback directly shapes what we improve next!
1.What is your email address?(Required.)
2.What is your primary role?(Required.)
3.How often do you use Pulse?(Required.)
4.How long have you personally been using Pulse?(Required.)
5.Overall, how easy is Pulse to use as part of your daily process for helping guests?
6.During a live guest interaction, how strongly do you agree with the following?(Required.)
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree
I can see all the information I need in one place.
It’s clear who last handled a conversation with a guest.
I often need to switch between Pulse and other systems to get full context.
I trust the information I see when helping a guest.
Information feels scattered across different places.
It’s easy to move from communication (call/text/email) to completing the next step (quoting, reservation updates, notes, follow-up, etc.).
I sometimes respond without having the full picture.
7.During a live guest interaction, how often do you switch between Pulse and other systems ( like your PMS)?(Required.)
8.When you do switch systems, how much does it slow you down?(Required.)
9.How well does Pulse reporting reflect what actually happens in day-to-day work?(Required.)
10.How helpful are Pulse tools in improving call performance over time?(Required.)
11.If we could only improve ONE thing to make your daily process easier, what would be most important to you?(Required.)
12.How do you feel about AI being used in guest communication tools?(Required.)
13.Do you use other AI tools today (ChatGPT, Grammarly, etc.)?(Required.)
14.In your opinion, AI in tools like Pulse should primarily (select up to two choices):(Required.)
15.Anything else you'd like us to know about your day-to-day experience using Pulse?