The Rockport Public Library is currently developing a new plan of service. This short 25-question survey is an opportunity for you to comment on present Library services and tell us about those you would like to see in the future. Please take 10 minutes to answer the following questions and help us create a plan that will reflect the needs of the Rockport community. If you would prefer a paper survey you can get one at the library or call us at 978-546-6934 to have a copy mailed to you. You may also answer online at www.rockportlibrary.org. Thank you for taking our survey.

Question Title

* 1. Library Use: How often do you VISIT the Rockport Public Library, CALL for information, or USE the Library's website?

Question Title

* 2. Library Hours: Please tell us how we can improve library hours.
Our current year round hours: Monday 1-8, Tuesday 1-5, Wednesday 1-8, Thursday 1-8, Friday Closed, Saturday 10-5, Sunday 1-5.

  Yes No No Opinion
I'd prefer that you have more hours in the spring/summer
I'd prefer that you have more hours in the fall/winter
I'd prefer that you open at the same time every weekday
I'd prefer that you close the same time every weekday
I'd prefer that you were open on Fridays
I'd willingly pay higher taxes if the library was open more often

Question Title

* 3. Library Hours: Please help us rearrange the library schedule - choose the ideal day and opening/closing times for your library visits.

  Opening Time Closing Time
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Question Title

* 4. Services: How satisfied are you with the quality of our services?

  Very Satisfied Satisfied Somewhat Satisfied Not Satisfied No Opinion/No Experience
Staff experience and expertise
Meeting rooms
Museum passes
Library outreach to home bound residents
Reference help
Inter-Library loan
Book club kits
Telescope lending program
Disc cleaning service
Community puzzles
A quiet space
A social space
Library catalog (https://rockport.mvlc.org)
Library website (www.rockportlibrary.org)
Wowbrary (accessible at www.rockportlibrary.org)
Online research databases
Online genealogy resources (Ancestry.com, HeritageQuest, American Ancestors)
Online continuing education program (Universal Class)

Question Title

* 5. Services: Are there other services not mentioned above that you would like to see the library offer?

Question Title

* 6. Library Website: What are the reasons you use the library website? Check all that apply.

Question Title

* 7. Library Website: What specific improvements would you like to see made to the library's website?

Question Title

* 8. Programs: How satisfied are you with the quality of our programs?

  Very Satisfied Satisfied Somewhat Satisfied Not Satisfied No Opinion/No Experience
Adult programs
Teen programs
Children's programs

Question Title

* 9. Programs: How satisfied are you with the number of programs we offer? Would you like to see more offerings?

  Yes No No Opinion/No Experience
I would like you to hold more children's programs
I would like you to hold more teen programs
I would like you to hold more adult programs

Question Title

* 10. Programs: How do you find out about library programs? Check as many as applies.

Question Title

* 11. Programs: How would you like the library to communicate with you about upcoming programs?

Question Title

* 12. Building and Grounds: How satisfied are you with the Library building and grounds?

  Very Satisfied Satisfied Somewhat Satisfied Not Satisfied No Opinion/No Experience
Children's area (second level)
Teen area (main level)
Adult computer area (main level)
Rockport room (local history room - lower level)
Main desk area (main level)
Franz's room/mystery collection area (main level)
Alice & Bill Worden room/periodical area (main level)
Peggy Dirk Brenner room/large meeting room (second level)
Trustees room/small meeting room (second level)
Working space
Seating & tables
Display areas
Building cleanliness
Building size
Temperature of the building
Accessibility
Restrooms
Parking
Library gardens

Question Title

* 13. Buildings and Grounds: Is there anything we can do to make the Library more accessible and easier to navigate for individuals and families?

Question Title

* 14. Collections: How satisfied are you with the quality of our collections?

  Very Satisfied Satisfied Somewhat Satisfied Not Satisfied No Opinion/No Experience
Downloadable ebooks (OverDrive, Safari, TumbleBooks)
Downloadable audiobooks (OverDrive)
Streaming movies (OverDrive)
Downloadable music (Freegal)
Adult books
Adult audiobooks
Adult playaways
Large print books
Reference materials
Local history materials
Adult magazines and newspapers
Adult and family DVDs
Adult CDs
Children's books
Children's audiobooks
Children's playaways
Children's DVDs
Children's CDs
Teen books
Teen audiobooks
Teen playaways
Play collection

Question Title

* 15. Staff

  Yes Sometimes No
Are they knowledgeable?
Are they welcoming?
Are they approachable?
Are they available when needed?
Are they friendly and courteous?
Are they understanding of  your needs?

Question Title

* 16. Staff: Which of the following types of staff assistance are you most likely to use at the library?  Choose all that apply.

Question Title

* 17. Technology: Which of the library's technology resources do you use? Check all that apply.

Question Title

* 18. Library Use: What does the Rockport Public Library offer that you value the most?

Question Title

* 19. Library Use: If the Rockport Public Library could do one thing to improve your experience, what would it be?

Question Title

* 20. Library Use: If you do not visit or use library services, why not? Check all that apply

Question Title

* 21. About You: Age Range

Question Title

* 22. About You: Are you a Rockport resident, Cape Ann resident, non-resident Rockport property owner or other visitor? Please choose one.

Question Title

* 23. About You: Do you have internet access at home?

Question Title

* 24. About You: Do you currently download ebooks from the library or any other source? This can be onto a Kindle, Nook, iPhone, Android, iPad, tablet, computer, or any other device.

Question Title

* 25. Is there anything else you'd like to add or have us address?

Thank you for responding - your input is very much appreciated! If you have requested a paper copy instead of answering online, please return it to the Library at 17 School Street, Rockport MA 01966, or return it to the library any time. Use the book drop if we are not open. Please feel free to contact Library Director Cindy Grove if you have any questions at 978-546-6934 or cgrove@rockportlibrary.org

T