Loving Support Customer Service Loving Support Program Thank you for taking our brief survey to help us improve our customer service OK Question Title * 1. What time of day did you speak to Loving Support? Between 8 am and 5 pm Evening Hours Weekend or Holiday OK Question Title * 2. Did you call Loving Support or did they call you? I called in They called me OK Question Title * 3. If you called in and left a message was your call returned in less than two hours? less than 2 hours more than 2 hours call was answered or I called OK Question Title * 4. Was the information provided by the lactation consultant useful in helping you to continue to breastfeed your baby? Yes No Comments: OK Question Title * 5. Did you feel like the lactation consultant cared about you and your breastfeeding experience? Yes No Comments: OK Question Title * 6. Were you referred to any other resources, If yes - what resources? None needed yes Other (please specify) OK Question Title * 7. Would you recommend the Loving Support Breastfeeding Program to other families? Yes No Comments OK Question Title * 8. What could we improve to better serve you? OK Question Title * 9. For statistical purposes - please share what type of health insurance you have. Aetna Blue Cross Blue Shield Cigna Exclusive Care Health Net IEHP Kaiser Medi Cal Molina None TriCare Other (please specify) OK Question Title * 10. Name and contact information (optional) Name ZIP/Postal Code Email Address Phone Number OK DONE