Telehealth

Telehealth Survey

Due to COVID-19 many people have had to access mental health treatment or services using telehealth (video, phone, etc.) NAMI Minnesota wants to learn about your or your family's experience using telehealth for mental health treatment or services. Thank you for your time!

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* 1. Who is using telehealth to access mental health treatment or services?

Myself

My child (under age 18)

My adult family member

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* 2. What are you using for telehealth services?

Regular cell phone

Smart phone

Landline phone

Video conferencing (vidyo, zoom) using a laptop, computer or tablet

An app

Other

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* 3. If you are using a phone for telehealth, please check the reasons why:

No or unreliable internet

No laptop, computer or tablet

Can't afford internet

Personal preference

Other (please specify)

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* 4. If you are not using telehealth, please take a moment and explain why.

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* 5. Rate how telehealth services worked for you or your child or family member.

	Strongly agree	Agree	Neither agree or disagree	Disagree	Strongly disagree	N/A
I could see the provider clearly during the visit	I could see the provider clearly during the visit Strongly agree	I could see the provider clearly during the visit Agree	I could see the provider clearly during the visit Neither agree or disagree	I could see the provider clearly during the visit Disagree	I could see the provider clearly during the visit Strongly disagree	I could see the provider clearly during the visit N/A
I could clearly hear the provider during the visit	I could clearly hear the provider during the visit Strongly agree	I could clearly hear the provider during the visit Agree	I could clearly hear the provider during the visit Neither agree or disagree	I could clearly hear the provider during the visit Disagree	I could clearly hear the provider during the visit Strongly disagree	I could clearly hear the provider during the visit N/A
The camera and equipment worked well	The camera and equipment worked well Strongly agree	The camera and equipment worked well Agree	The camera and equipment worked well Neither agree or disagree	The camera and equipment worked well Disagree	The camera and equipment worked well Strongly disagree	The camera and equipment worked well N/A
I/child/family member was engaged during the session	I/child/family member was engaged during the session Strongly agree	I/child/family member was engaged during the session Agree	I/child/family member was engaged during the session Neither agree or disagree	I/child/family member was engaged during the session Disagree	I/child/family member was engaged during the session Strongly disagree	I/child/family member was engaged during the session N/A
I felt my privacy was protected during the visit	I felt my privacy was protected during the visit Strongly agree	I felt my privacy was protected during the visit Agree	I felt my privacy was protected during the visit Neither agree or disagree	I felt my privacy was protected during the visit Disagree	I felt my privacy was protected during the visit Strongly disagree	I felt my privacy was protected during the visit N/A
It was as good as a face-to-face visit	It was as good as a face-to-face visit Strongly agree	It was as good as a face-to-face visit Agree	It was as good as a face-to-face visit Neither agree or disagree	It was as good as a face-to-face visit Disagree	It was as good as a face-to-face visit Strongly disagree	It was as good as a face-to-face visit N/A
It was easy to download the app I needed for telehealth	It was easy to download the app I needed for telehealth Strongly agree	It was easy to download the app I needed for telehealth Agree	It was easy to download the app I needed for telehealth Neither agree or disagree	It was easy to download the app I needed for telehealth Disagree	It was easy to download the app I needed for telehealth Strongly disagree	It was easy to download the app I needed for telehealth N/A
My connection worked fine	My connection worked fine Strongly agree	My connection worked fine Agree	My connection worked fine Neither agree or disagree	My connection worked fine Disagree	My connection worked fine Strongly disagree	My connection worked fine N/A
The provider's connection worked fine	The provider's connection worked fine Strongly agree	The provider's connection worked fine Agree	The provider's connection worked fine Neither agree or disagree	The provider's connection worked fine Disagree	The provider's connection worked fine Strongly disagree	The provider's connection worked fine N/A
Overall, I am satisfied with telehealth	Overall, I am satisfied with telehealth Strongly agree	Overall, I am satisfied with telehealth Agree	Overall, I am satisfied with telehealth Neither agree or disagree	Overall, I am satisfied with telehealth Disagree	Overall, I am satisfied with telehealth Strongly disagree	Overall, I am satisfied with telehealth N/A

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* 6. If it was your child (under age 18) who used telehealth, how did it go?

Worked very well

Was okay

It didn't go well

My child was distracted

My child couldn't sit still for that long

My child wasn't engaged

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* 7. What suggestions would you have to improve telehealth for your child?

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* 8. What mental health services or mental health or health care professionals did you access through telehealth and how effective was it?

	Very effective	Effective	Neutral	Not very effective	Not effective	N/A
Crisis services	Crisis services Very effective	Crisis services Effective	Crisis services Neutral	Crisis services Not very effective	Crisis services Not effective	Crisis services N/A
Peer support groups	Peer support groups Very effective	Peer support groups Effective	Peer support groups Neutral	Peer support groups Not very effective	Peer support groups Not effective	Peer support groups N/A
Group therapy	Group therapy Very effective	Group therapy Effective	Group therapy Neutral	Group therapy Not very effective	Group therapy Not effective	Group therapy N/A
Medication management	Medication management Very effective	Medication management Effective	Medication management Neutral	Medication management Not very effective	Medication management Not effective	Medication management N/A
Nurse or Physician assistant	Nurse or Physician assistant Very effective	Nurse or Physician assistant Effective	Nurse or Physician assistant Neutral	Nurse or Physician assistant Not very effective	Nurse or Physician assistant Not effective	Nurse or Physician assistant N/A
Peer support services	Peer support services Very effective	Peer support services Effective	Peer support services Neutral	Peer support services Not very effective	Peer support services Not effective	Peer support services N/A
Primary care or Pediatrician	Primary care or Pediatrician Very effective	Primary care or Pediatrician Effective	Primary care or Pediatrician Neutral	Primary care or Pediatrician Not very effective	Primary care or Pediatrician Not effective	Primary care or Pediatrician N/A
Psychiatrist	Psychiatrist Very effective	Psychiatrist Effective	Psychiatrist Neutral	Psychiatrist Not very effective	Psychiatrist Not effective	Psychiatrist N/A
Psychologist	Psychologist Very effective	Psychologist Effective	Psychologist Neutral	Psychologist Not very effective	Psychologist Not effective	Psychologist N/A
Therapy/counseling	Therapy/counseling Very effective	Therapy/counseling Effective	Therapy/counseling Neutral	Therapy/counseling Not very effective	Therapy/counseling Not effective	Therapy/counseling N/A
Day treatment or partial hospitalization	Day treatment or partial hospitalization Very effective	Day treatment or partial hospitalization Effective	Day treatment or partial hospitalization Neutral	Day treatment or partial hospitalization Not very effective	Day treatment or partial hospitalization Not effective	Day treatment or partial hospitalization N/A
Assertive Community Treatment Team (ACT)	Assertive Community Treatment Team (ACT) Very effective	Assertive Community Treatment Team (ACT) Effective	Assertive Community Treatment Team (ACT) Neutral	Assertive Community Treatment Team (ACT) Not very effective	Assertive Community Treatment Team (ACT) Not effective	Assertive Community Treatment Team (ACT) N/A
Adult Rehab Mental Health Services (ARMHS)	Adult Rehab Mental Health Services (ARMHS) Very effective	Adult Rehab Mental Health Services (ARMHS) Effective	Adult Rehab Mental Health Services (ARMHS) Neutral	Adult Rehab Mental Health Services (ARMHS) Not very effective	Adult Rehab Mental Health Services (ARMHS) Not effective	Adult Rehab Mental Health Services (ARMHS) N/A
Independent Living Services/PCA	Independent Living Services/PCA Very effective	Independent Living Services/PCA Effective	Independent Living Services/PCA Neutral	Independent Living Services/PCA Not very effective	Independent Living Services/PCA Not effective	Independent Living Services/PCA N/A
Case management	Case management Very effective	Case management Effective	Case management Neutral	Case management Not very effective	Case management Not effective	Case management N/A
Children's Therapeutic Services and Supports (CTSS)	Children's Therapeutic Services and Supports (CTSS) Very effective	Children's Therapeutic Services and Supports (CTSS) Effective	Children's Therapeutic Services and Supports (CTSS) Neutral	Children's Therapeutic Services and Supports (CTSS) Not very effective	Children's Therapeutic Services and Supports (CTSS) Not effective	Children's Therapeutic Services and Supports (CTSS) N/A
School-linked mental health services	School-linked mental health services Very effective	School-linked mental health services Effective	School-linked mental health services Neutral	School-linked mental health services Not very effective	School-linked mental health services Not effective	School-linked mental health services N/A
Emergency room	Emergency room Very effective	Emergency room Effective	Emergency room Neutral	Emergency room Not very effective	Emergency room Not effective	Emergency room N/A

Other (please specify)

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* 9. What health insurance do you have?

Medical Assistance

Medicare

MinnesotaCare

Private insurance

Group plan through my employer

Uninsured

Don't know

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* 10. Have you had any problems with your insurance paying for telehealth?

Yes

Don't know

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* 11. What would improve your experience with telehealth?

Access to a laptop, computer or tablet

Internet or more reliable internet

Increased minutes on my phone plan

Technical support

Other (please specify)

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* 12. Did your provider help you with the technology?

Helped obtain reliable internet connection

Provided training on how to use technology

loaned me a laptop, computer or tablet

Provided funding to obtain more minutes on my phone

Helped download the app

Other (please specify)

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* 13. What is working well or what are the advantages to using telehealth?

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* 14. What is not working well or what are the disadvantages to using telehealth?

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* 15. Would you continue to use telehealth once in-person visits can happen again>

Yes

Maybe

Other (please specify)

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* 16. Select the age of the person using telehealth.

Under age 8

8-10

11-14

15-17

18-24

25-34

35-44

45-54

55-64

65+

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* 17. What is your zip code?

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* 18. Do you identify as:

African American or Black

Alaska Native or American Indian

Caucasian or White

Hispanic or Latino

Native Hawaiian or Pacific Islander

Asian

Other (please specify)

Telehealth

Telehealth Survey

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* 1. Who is using telehealth to access mental health treatment or services?

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* 2. What are you using for telehealth services?

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* 3. If you are using a phone for telehealth, please check the reasons why:

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* 4. If you are not using telehealth, please take a moment and explain why.

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* 5. Rate how telehealth services worked for you or your child or family member.

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* 6. If it was your child (under age 18) who used telehealth, how did it go?

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* 7. What suggestions would you have to improve telehealth for your child?

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* 8. What mental health services or mental health or health care professionals did you access through telehealth and how effective was it?

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* 9. What health insurance do you have?

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* 10. Have you had any problems with your insurance paying for telehealth?

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* 11. What would improve your experience with telehealth?

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* 12. Did your provider help you with the technology?

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* 13. What is working well or what are the advantages to using telehealth?

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* 14. What is not working well or what are the disadvantages to using telehealth?

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* 15. Would you continue to use telehealth once in-person visits can happen again>

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* 16. Select the age of the person using telehealth.

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* 17. What is your zip code?

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* 18. Do you identify as:

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* 19. Is there anything else you would like to share with us about your or your child's or family members' experience with telehealth?