KidsPlay Member Survey 2024

Thank you for taking the time to complete this survey! Information gathered will be used for improvement of our membership program. The survey takes about 5 minutes to complete.

We invite all members to join us on February 15 from 10 - 11 am for Donuts with the Director! Join Museum Director Eileen Marriott for some coffee, donuts, and conversation. Learn more and register on our website!

Which membership option do you currently have?

Family/Grandparent Membership

Monthly Membership

Access Membership

I don't know/I'm unsure

How long have you been a KidsPlay member?

>1 year

1-3 years

4-5 years

<6 years

How often do you visit the Museum?

How did you hear about KidsPlay's membership program? (Please check all that apply.)

I received the membership as a gift

On the KidsPlay website

From a KidsPlay staff member

Through a flyer or rack card brochure

Through a KidsPlay eblast/newsletter

Other (please specify)

What reasons motivated you most to become a KidsPlay Member? (Please check all that apply.)

Do you feel your membership benefits met your expectations?

Yes

No

If your expectations were not met, can you provide more information?

How likely are you to renew your KidsPlay membership?

Please check member benefits that you have utilized during your membership? (Please check all that apply.)

Exclusive-member hours

Guest discount

Member-exclusive program pricing

Discounts for merchandise in the Tiny Toy Shop

Discounts on birthday parties or Museum rentals

50% off admission at participating Association of Children's Museum (ACM) museums around the country

What is your favorite membership benefit?

Exclusive Member hours

Guest discount

Member-exclusive program pricing

Discounts for merchandise in the Tiny Toy Shop

Discounts on birthday parties or Museum rentals

50% off admission at participating Association of Children's Museum (ACM) museums around the country

What is your least favorite membership benefit?

Exclusive Member hours

Guest discount

Member-exclusive program pricing

Discounts for merchandise in the Tiny Toy Shop

Discounts on birthday parties or Museum rentals

50% off admission at participating Association of Children's Museum (ACM) museums around the country

Are there other times you would like to see exclusive Member hours besides Thursday mornings 9 am - 10 am?

How satisfied are you with the variety and quality of exhibits?

If dissatisfied, can you please provide more information?

How satisfied are you with the cleanliness of our exhibits?

If dissatisfied, can you please provide more information?

How satisfied are you with how our exhibits function?

If dissatisfied, can you please provide more information?

How satisfied are you with the friendliness and helpfulness of our staff?

If dissatisfied, can you provide more information?

Do you feel that your membership offers good value for the cost?

Yes

No

Can you provide more information?

How satisfied are you with the ease of membership renewal or any administrative processes related to membership?

If dissatisfied, can you provide more information?

Please rate your experience using the Member Portal to reserve tickets.

Strongly Dissatisfied

Dissatisfied

Neutral

Satisfied

Strongly Satisfied

I don't know what the member portal is.

If dissatisfied, can you provide more information? What resources would be helpful to make the member portal easier to use?

Are there any additional member benefits or any specific changes you would you like to see to the membership program in the future?

Do you have a special KidsPlay memory that you would like to share with us?

If you are attending "Donuts with the Director" on February 15, what would you like to talk about most?

Other (please specify)

May we contact you to discuss your answers? If so, please leave your name, email, and phone number below.

Name

Email Address

Phone Number