Libraries Customer Satisfaction Survey 2020

The Council runs four libraries in the Kāpiti Coast District and we are currently asking our customers for their feedback on our services and facilities. We would appreciate it if you could take a moment to answer some questions. This should take between 5-10 minutes.

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* 1. If you’d like to go in the draw for a $10 café voucher please fill in your details below:

First name

Contact Phone Number

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* 2. Age Group:

Under 18

18-29

30-49

50-64

65+

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* 3. Where do you live?

Paekākāriki

Raumati

Paraparaumu

Ōtaki

Peka Peka

Reikorangi

Te Horo

Waikanae

Other (please specify)

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* 4. Which library do you use most often? (please select one)

Paekākāriki Library

Paraparaumu Library

Waikanae Library

Ōtaki Library

Other (please specify)

Please answer all remaining questions with this one library (your answer to Q4) in mind.

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* 5. On average how often do you visit the library?

Daily

Weekly

Monthly

Less than once a month

Never

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* 6. In the past year which of the following have you done at your library?
(please select all that apply)

Checked out, returned, renewed or ordered a book/CD/DVD/magazine

Used the internet (Wi-Fi or public internet computers)

Used the library catalogue and/or website

Read newspapers/magazines

Attended library events or programmes (e.g. Storytime, Stepping Up, Time for a Yarn, guest speakers etc…)

Just hung out, relaxed, stayed warm or ‘killed time’

Research, study or work

Used library facilities, e.g., meeting room, toilets, printers/photocopiers

Other (please specify)

Question Title

* 1. If you’d like to go in the draw for a $10 café voucher please fill in your details below:

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* 2. Age Group:

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* 3. Where do you live?

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* 4. Which library do you use most often? (please select one)

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* 5. On average how often do you visit the library?

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* 6. In the past year which of the following have you done at your library?(please select all that apply)

* 6. In the past year which of the following have you done at your library?
(please select all that apply)