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Thank you for completing the Review process. We would love your input on how your Review went so that we can assess and improve the quality of our process. Your responses are CONFIDENTIAL. Responses will only be used internally at B Lab for quality and training purposes, and will not be shared externally. B Lab may reach out to respondents to follow-up if their experience was unsatisfactory based on their responses to the survey.

Thank you!
The B Lab Team

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* 1. Your Name

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* 2. Your Company's Name
This should match the name of the company as it appears in the B Impact Assessment that recently completed the Verification stage and received this survey link.

B Lab’s review process is broken up into stages. There are generally two analysts involved directly in the process: the “Evaluation Analyst” who works with the company in the beginning Evaluation stage of the review, and the “Verification Analyst” who conducts the Verification stage.

Question on the Evaluation Stage:

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* 3. How helpful was the Evaluation Analyst in the beginning of the process (generally referred to as the “Evaluation Stage”)?

The remainder of this survey is focused firstly on the Verification Analyst, secondly the Verification stage process, and lastly your interaction with the B Impact Assessment Platform and process overall.

Questions on your Verification Analyst:
There may have been a primary and secondary Verification analyst assigned to work with your company. Please complete the survey with your primary analyst in mind.
Similarly,  if you were re-assigned a Verification Analyst, please complete the survey with the analyst who conducted the majority of the process in mind.
If you would like to provide feedback for other Verification Analyst(s) you worked with, please provide your comments in the final question "Other Comments or concerns". 

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* 4. Name of Verification Analyst (the last B Lab representative working with you on the review)

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* 5. How helpful was the Verification Analyst with the following?

  Not helpful Somewhat helpful Helpful Very helpful Extremely helpful
Explaining the process
Explaining the questions / standards
Being respectful of your time
Understanding your business/industry
Listening to your feedback

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* 6. How satisfied were you with the Verification Analyst's performance overall?

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* 7. Optional: Please elaborate on why you rated the Verification Analyst as you did in the previous question.

Questions on Verification Process:

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* 8. Description of Certification & Verification process you underwent

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* 9. How satisfied were you with the Verification process?

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* 10. Optional: Please elaborate on why you rated the Verification process as you did in the previous question.

Questions on B Impact Assessment Platform and process overall:

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* 11. How likely is it that you would recommend the B Impact Assessment online Application as a free tool for measuring, managing & comparing impact to a friend or colleague?

Not at all likely
Extremely likely

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* 12. How likely is it that you would recommend the entirety of B Lab's Certification & Verification services and process to a friend or colleague?

Not at all likely
Extremely likely

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* 13. How substantive were the changes that you made in your company as a result of using the B Impact Assessment?

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* 14. How substantive were the changes that you made in your company as a result of going through the Certification and Verification process?

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* 15. Other comments or concerns
For example, if you would like to provide feedback for other Verification Analyst(s) you worked with besides your primary analyst, you may provide your comments related to their work with you here. 

Thank you for completing this survey. We greatly appreciate your feedback!

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