The council recently carried out some improvement work to your home, and we are interested to find out how you felt about this. Can I ask that you take a few minutes to answer some questions about the work that was undertaken?

This feedback is used to help us and our contractors to improve the services provided.

To thank you for completing this survey, you will be entered into a free prize draw to win £50 of shopping vouchers.

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* 1. Programme Type:

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* 2. Contractor: 

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* 3. How was the survey completed?

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* 4. Please enter your name and address

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* 5. When was the work carried out (e.g. 01/01/2016)

Date

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* 6. How satisfied were you with the overall service?

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* 7. If dissatisfied, why?

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* 8. How satisfied are you with the final works that were carried out

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* 9. How satisfied are you that we did what we said we were going to do (e.g. carry out the works to a certain standard). This question relates to the whole process, from when you were first notified about the planned works until the completion of the works.

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* 10. How well did we do our jobs ?

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* 11. Were you satisfied with time taken to speak to someone (if you needed to speak to anyone about an issue you may have experienced)

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* 12. Did the council and/or contractor: (Please tick all that apply)

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* 13. Is there anything you think we could do to improve the way we carry out home improvements

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* 14. Is there anything you think we did particularly well in terms of how we carry out home improvements

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* 15. We sometimes do articles in local press and other media about our investment programmes and therefore need residents to share their experiences of the works carried out. If you would be interested in participating, please indicate using the box below:

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* 16. In order to improve our service, your details may be forwarded to a third party, e.g. our Service Provider/Contractor’s, North Lanarkshire Tenants’ & Residents’ Participation Project, North Lanarkshire Federation of Tenants’ & Residents’ Associations. If you DO NOT wish for your details to be passed on, please tick the box.

If you would like more information or have a specific issue in relation to the works you have had carried out, please contact the Local Homes Team on 0800 953 0256 or email localhomesinvestment@northlan.gov.uk


Thank you for taking the time to complete this survey – we value your feedback.   Your name will automatically be entered into a free prize draw to win £50 of shopping vouchers.   Good
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