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The Department of Communities and Justice Disability Access and Inclusion Customer Survey

Get Skilled Access is a disability inclusion consulting firm founded by wheelchair tennis champion, Paralympian and 2022 Australian of the Year Dylan Alcott AO. 
 
Get Skilled Access are supporting The NSW Department of Communities and Justice (DCJ) to develop their Disability Inclusion Action Plan (DIAP). You may have interacted with DCJ services in different ways, such as: 
Homes NSW – social housing
Youth Justice
Courts and Tribunals
Law reform and legal services
Child Protection and permanency services

 This survey has been created by Get Skilled Access in collaboration with DCJ to understand what's working well across the State and where there are opportunities to improve the experiences for people with disability. 
 
The results of this survey are anonymous and will be reviewed by Get Skilled Access. Get Skilled Access will use the findings in the survey to assist in creating actions for the Disability Inclusion Action Plan.  
 
In order to develop relevant and meaningful actions, we need your engagement, please provide as much detail as possible and be open and honest about your experiences. 
 
Thank you for you time.
1.Which of the following best describes you? (choose all that apply)
2.My age range is:
3.My gender is:
4.Do you identify as being LGBTIQA+?
5.Are you Aboriginal or Torres Strait Islander?
6.Do you speak a language other than English at home?
7.What type(s) of disability do you or someone you care for have?
8.Have you ever interacted with the Department of Communities and Justice (DCJ) in any capacity, either as a customer, stakeholder, or through other channels? Select all that apply
9.Do you feel that DCJ staff are respectful and understanding towards people with disability? For example, housing, courts and tribunals, and child protection.
10.Do you feel confident that DCJ staff would address your concerns if you raised an issue related to accessibility or inclusion? (e.g. housing, courts and tribunals, child protection)
11.How effectively do you believe DCJ currently includes people with disability in its services?
12.Have you encountered any barriers or challenges related to accessibility when interacting with DCJ in person or through its digital platforms?
13.How aware are you of the accessibility features and resources provided by DCJ to assist people with disability in accessing its services?
14.If you have visited a Court, Tribunal or other DCJ location/office, how accessible did you find it? (eg. ease of entry, accessible counters, accessible bathrooms)
15.Do you feel that DCJ provides sufficient support and accommodations for people with disability when accessing its services or facilities? If not, what would improve your experience?
16.Are there any specific areas where you believe DCJ could improve its services to better meet the needs of people with disability?
17.Thinking about the accessibility of DCJ public facing processers, have you have applied for a job with DCJ, did you encounter any barriers? If yes, what were they?
18.If you could change one thing to improve disability inclusion at DCJ, what would it be?