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Customer Satisfaction Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend Heritage South Credit Union to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with Heritage South Credit Union?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
3.
Which of the following words would you use to describe our products and/or services? Select all that apply.
Reliable
High quality
Useful
Unique
Ineffective
Poor quality
Unreliable
4.
How well do our products and/or services meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
5.
How would you rate the quality of our products and/or services?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
6.
How responsive have we been to your questions or concerns about our products and/or services?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
7.
How long have you been a member of the Credit Union?
Less than six months
Six months to a year
1 - 2 years
3 or more years
8.
How likely are you to sign up for new or existing products and/or services?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
9.
Do you have any other comments, questions, or concerns?
10.
To what extent is HSCU your primary bank?
I consider HSCU my primary financial institution.
I consider HSCU my secondary financial institution.
I only have an active loan with HSCU.
11.
Which location do you use as your primary branch?
Hwy 280 - Sylacauga
Hwy 21 - Sylacauga (Broadway)
Hwy 280 - Childersburg
Hwy 280 - Alexander City
Moody Pkwy - Moody
12.
What products and/or services do you currently not have that you wish HSCU offered?
13.
To what extent do you utilize credit card rewards?
A great deal
A lot
A moderate amount
A little
None at all
14.
To what extent do you utilize Mobile banking?
A great deal
A lot
A moderate amount
A little
None at all
15.
To what extent do you use Mobile Deposit?
A great deal
A lot
A moderate amount
A little
None at all
16.
Please let us know who you are so we can better serve you:
Name
Address
Address 2
City/Town
State/Province
ZIP/Postal Code
Email Address
Phone Number
Current Progress,
0 of 16 answered
