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* 1. How satisfied are you with the level of service you receive at the store counter?

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* 2. Thinking of the last 12 months, how satisfied are you with the responsiveness of our phone system?

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* 3. How satisfied are you with the technical and product knowledge of our store counter team?

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* 4. What would you consider an acceptable wait time on the phone during peak season?

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* 5. How satisfied are you with our will call service in the warehouse?

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* 6. Based on the last 12 months, what would you say your average wait time is for will call?

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* 7. What would you consider an acceptable wait time for will call during peak season?

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* 8. Are you currently using CE Connect (eCommerce)?

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* 9. How easy would you say CE Connect is to Navigate?

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* 10. Are you currently using the CE App on your iPhone or Android device?

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* 11. How easy would you say the CE App is to use?

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* 12. What types of other technical support classes would you like to see?

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* 13. What other types of technical support services would you like to see?

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* 14. How satisfied are you with the warranty process?

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* 15. Are you using Service Bench to process your warranties?

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* 16. Have you tried processing a warranty through the CE App?

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* 17. What is your level of satisfaction with your current Territory Manager?

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* 18. Which of the following Watsco Venture offerings are you aware of (click all that apply)?

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* 19. Do you attend the annual CESC Dealer meetings?

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* 20. What type of annual dealer meeting would you prefer? 

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* 21. Would you be willing to purchase tickets to more of a convention style dealer event?

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* 22. If you answered YES above, what is the price range you would be comfortable with?

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* 23. What type of content, information, or features would like to see at the meeting?

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* 24. Do you have any additional comments or thoughts you would like to share?

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