How are we doing? Question Title * 1. How satisfied are you with the level of service you receive at the store counter? Best in class Satisfied It's average Dissatisfied Very unsatisfied Best in class Satisfied It's average Dissatisfied Very unsatisfied OK Question Title * 2. Thinking of the last 12 months, how satisfied are you with the responsiveness of our phone system? Best in class Satisfied It's average Dissatisfied Very unsatisfied Best in class Satisfied It's average Dissatisfied Very unsatisfied OK Question Title * 3. How satisfied are you with the technical and product knowledge of our store counter team? Best in class Satisfied It's average Dissatisfied Very unsatisfied Best in class Satisfied It's average Dissatisfied Very unsatisfied OK Question Title * 4. What would you consider an acceptable wait time on the phone during peak season? 0-5 minutes 5-10 minutes 10-15 minutes Over 15 minutes OK Question Title * 5. How satisfied are you with our will call service in the warehouse? Best in class Satisfied It's average Dissatisfied Very unsatisfied Best in class Satisfied It's average Dissatisfied Very unsatisfied OK Question Title * 6. Based on the last 12 months, what would you say your average wait time is for will call? 0-5 minutes 5-10 minutes 10-15 minutes Over 15 minutes OK Question Title * 7. What would you consider an acceptable wait time for will call during peak season? 0-5 minutes 5-10 minutes 10-15 minutes Over 15 minutes OK Question Title * 8. Are you currently using CE Connect (eCommerce)? Yes No What is CE Connect? OK Question Title * 9. How easy would you say CE Connect is to Navigate? Very Easy Easy Average Difficult I don't use it Very Easy Easy Average Difficult I don't use it OK Question Title * 10. Are you currently using the CE App on your iPhone or Android device? Yes No I did not know you had an app I do not own a smartphone OK Question Title * 11. How easy would you say the CE App is to use? Very easy Easy Average Difficult I don't use it Very easy Easy Average Difficult I don't use it OK Question Title * 12. What types of other technical support classes would you like to see? OK Question Title * 13. What other types of technical support services would you like to see? OK Question Title * 14. How satisfied are you with the warranty process? Best in class Satisfied It's average Dissatisfied Very unsatisfied Best in class Satisfied It's average Dissatisfied Very unsatisfied OK Question Title * 15. Are you using Service Bench to process your warranties? Yes No What is Service Bench? OK Question Title * 16. Have you tried processing a warranty through the CE App? Yes No I did not know you could do this OK Question Title * 17. What is your level of satisfaction with your current Territory Manager? Best in class Satisfied Dissatisfied Very unsatisfied I do not have a TM Best in class Satisfied Dissatisfied Very unsatisfied I do not have a TM OK Question Title * 18. Which of the following Watsco Venture offerings are you aware of (click all that apply)? House Call Pro (HCP) OnCall Air (OCA) Credit for Comfort (C4C) Service Business Evolution (SBE) Sentree (Alert Labs) OK Question Title * 19. Do you attend the annual CESC Dealer meetings? Yes No Never been invited OK Question Title * 20. What type of annual dealer meeting would you prefer? I prefer a larger venue, and do not mind traveling I prefer a larger venue, but do not want to travel I like the smaller, more market focused meetings OK Question Title * 21. Would you be willing to purchase tickets to more of a convention style dealer event? Yes No OK Question Title * 22. If you answered YES above, what is the price range you would be comfortable with? $75 - $100 per person $100 - $ 150 per person $150 - $ 200 per person $200 - $250 per person $250 - $300 per person OK Question Title * 23. What type of content, information, or features would like to see at the meeting? OK Question Title * 24. Do you have any additional comments or thoughts you would like to share? OK DONE