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How are we doing?
1.
How satisfied are you with the level of service you receive at the store counter?
Best in class
Satisfied
It's average
Dissatisfied
Very unsatisfied
Best in class
Satisfied
It's average
Dissatisfied
Very unsatisfied
2.
Thinking of the last 12 months, how satisfied are you with the responsiveness of our phone system?
Best in class
Satisfied
It's average
Dissatisfied
Very unsatisfied
Best in class
Satisfied
It's average
Dissatisfied
Very unsatisfied
3.
How satisfied are you with the technical and product knowledge of our store counter team?
Best in class
Satisfied
It's average
Dissatisfied
Very unsatisfied
Best in class
Satisfied
It's average
Dissatisfied
Very unsatisfied
4.
What would you consider an acceptable wait time on the phone during peak season?
0-5 minutes
5-10 minutes
10-15 minutes
Over 15 minutes
5.
How satisfied are you with our will call service in the warehouse?
Best in class
Satisfied
It's average
Dissatisfied
Very unsatisfied
Best in class
Satisfied
It's average
Dissatisfied
Very unsatisfied
6.
Based on the last 12 months, what would you say your average wait time is for will call?
0-5 minutes
5-10 minutes
10-15 minutes
Over 15 minutes
7.
What would you consider an acceptable wait time for will call during peak season?
0-5 minutes
5-10 minutes
10-15 minutes
Over 15 minutes
8.
Are you currently using CE Connect (eCommerce)?
Yes
No
What is CE Connect?
9.
How easy would you say CE Connect is to Navigate?
Very Easy
Easy
Average
Difficult
I don't use it
Very Easy
Easy
Average
Difficult
I don't use it
10.
Are you currently using the CE App on your iPhone or Android device?
Yes
No
I did not know you had an app
I do not own a smartphone
11.
How easy would you say the CE App is to use?
Very easy
Easy
Average
Difficult
I don't use it
Very easy
Easy
Average
Difficult
I don't use it
12.
What types of other technical support classes would you like to see?
13.
What other types of technical support services would you like to see?
14.
How satisfied are you with the warranty process?
Best in class
Satisfied
It's average
Dissatisfied
Very unsatisfied
Best in class
Satisfied
It's average
Dissatisfied
Very unsatisfied
15.
Are you using Service Bench to process your warranties?
Yes
No
What is Service Bench?
16.
Have you tried processing a warranty through the CE App?
Yes
No
I did not know you could do this
17.
What is your level of satisfaction with your current Territory Manager?
Best in class
Satisfied
Dissatisfied
Very unsatisfied
I do not have a TM
Best in class
Satisfied
Dissatisfied
Very unsatisfied
I do not have a TM
18.
Which of the following Watsco Venture offerings are you aware of (click all that apply)?
House Call Pro (HCP)
OnCall Air (OCA)
Credit for Comfort (C4C)
Service Business Evolution (SBE)
Sentree (Alert Labs)
19.
Do you attend the annual CESC Dealer meetings?
Yes
No
Never been invited
20.
What type of annual dealer meeting would you prefer?
I prefer a larger venue, and do not mind traveling
I prefer a larger venue, but do not want to travel
I like the smaller, more market focused meetings
21.
Would you be willing to purchase tickets to more of a convention style dealer event?
Yes
No
22.
If you answered YES above, what is the price range you would be comfortable with?
$75 - $100 per person
$100 - $ 150 per person
$150 - $ 200 per person
$200 - $250 per person
$250 - $300 per person
23.
What type of content, information, or features would like to see at the meeting?
24.
Do you have any additional comments or thoughts you would like to share?
Current Progress,
0 of 24 answered
