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Smith Bros Customer Satisfaction Survey
As we are now well into the new year, we thought it would be a good time to ask how we did in 2023!
By letting us know what you think of our service we can make changes to better serve you in 2024 and beyond.
1.
Please give us your opinion on our Sales process (Level of Contact, ease of ordering, documentation etc),
Excellent - Requests dealt with immediately, documentation excellent
Good
Average
Poor
Very Poor - Sales process too slow, requests go unprocessed, documentation poor
N/A
2.
Please rate the sales personnel (examples being professionalism, level of contact, communication skills
Excellent - Always courteous, keeps me informed, good knowledge
Good
Average
Poor
Very Poor - Difficult to understand, poor communication, doesn't respond to my requests
N/A
3.
Please give us your opinion of our product range (availability/stock levels, clarity of description)
Excellent - everything I require is always available
Good
Average
Poor
Very Poor - items always on back order
N/A
4.
Please give us your opinion on our prices
Excellent - best value every time
Good
Average
Poor
Very Poor - always find other wholesalers which offer better value
N/A
5.
Please give us your opinion on our "order to delivery" timescales and the delivery service (Timeliness, Packaging, Transportation, Documentation)
Excellent - Deliveries offer the best value, arrive quickly and in good condition
Good
Average
Poor
Very Poor - Delivery never on time, packaging damaged
N/A - I collect all my orders
6.
If you have used our online portal since its launch, have you liked using it? Please reply below with your thoughts!
Yes
No
Please let us know your feelings on this.
7.
Would you recommend Smith Bros to others?
Yes
No or with some improvement (please specify)
8.
Would you be happy to use us again?
Yes
No or with some improvements (please specify)
9.
Is there a product range or any other service you'd like to see us offer that we currently don't?
No
Yes (please specify)
10.
Do you have any other comments, questions, or concerns?
No
Yes (please let us know in the box below)