Which one of our locations did you visit last?

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* 1. Which one of our locations did you visit last?

How long have you been a customer?

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* 2. How long have you been a customer?

Were you offered a genuine greeting and did we use your name during your visit?

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* 3. Were you offered a genuine greeting and did we use your name during your visit?

Did our associates demonstrate the willingness to listen and respond to your need?

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* 4. Did our associates demonstrate the willingness to listen and respond to your need?

During your visit, did we make you feel like a valued client and “thank you” for your business?

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* 5. During your visit, did we make you feel like a valued client and “thank you” for your business?

How efficient was the level of service we provided?

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* 6. How efficient was the level of service we provided?

How likely is it that you would recommend this branch to a friend or business associate?

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* 7. How likely is it that you would recommend this branch to a friend or business associate?

During your interaction, did the associate recommend alternative solutions (products or services) to meet your financial needs?

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* 8. During your interaction, did the associate recommend alternative solutions (products or services) to meet your financial needs?

Did our associates offer helpful technology based solutions (OLB, Bill Pay, Mobile Banking, e- Statements, ACH, Online Wire Transfer, Positive Pay or Remote Deposit Capture) for either you or your business?

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* 9. Did our associates offer helpful technology based solutions (OLB, Bill Pay, Mobile Banking, e- Statements, ACH, Online Wire Transfer, Positive Pay or Remote Deposit Capture) for either you or your business?

Were our associates knowledgeable of the technology based solutions (OLB, Bill Pay, Mobile Banking, e- Statements, ACH, Online Wire Transfer, Positive Pay or Remote Deposit Capture) they suggested for you or your business?

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* 10. Were our associates knowledgeable of the technology based solutions (OLB, Bill Pay, Mobile Banking, e- Statements, ACH, Online Wire Transfer, Positive Pay or Remote Deposit Capture) they suggested for you or your business?

For which of the following Personal Banking technology platforms did our associates provide you with information? Please check all that apply.

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* 11. For which of the following Personal Banking technology platforms did our associates provide you with information? Please check all that apply.

For which of the following Business Banking technology platforms did our associates provide you with information? Please check all that apply.

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* 12. For which of the following Business Banking technology platforms did our associates provide you with information? Please check all that apply.

Overall, how satisfied are you with Citizens Bank?

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* 13. Overall, how satisfied are you with Citizens Bank?

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