Citizens Bank Customer Service Survey Question Title * 1. Which one of our locations did you visit last? Fairhope Foley Robertsdale OK Question Title * 2. How long have you been a customer? Less than 6 mo. Greater than 6 mo. OK Question Title * 3. Were you offered a genuine greeting and did we use your name during your visit? Not Satisfied Highly Satisfied N/A Not Satisfied Highly Satisfied N/A OK Question Title * 4. Did our associates demonstrate the willingness to listen and respond to your need? Not Satisfied Highly Satisfied N/A Not Satisfied Highly Satisfied N/A OK Question Title * 5. During your visit, did we make you feel like a valued client and “thank you” for your business? Not Satisfied Highly Satisfied N/A Not Satisfied Highly Satisfied N/A OK Question Title * 6. How efficient was the level of service we provided? Not Satisfied Highly Satisfied N/A Not Satisfied Highly Satisfied N/A OK Question Title * 7. How likely is it that you would recommend this branch to a friend or business associate? Not Satisfied Highly Satisfied N/A Not Satisfied Highly Satisfied N/A OK Question Title * 8. During your interaction, did the associate recommend alternative solutions (products or services) to meet your financial needs? Not Satisfied Highly Satisfied N/A Not Satisfied Highly Satisfied N/A OK Question Title * 9. Did our associates offer helpful technology based solutions (OLB, Bill Pay, Mobile Banking, e- Statements, ACH, Online Wire Transfer, Positive Pay or Remote Deposit Capture) for either you or your business? Not Satisfied Highly Satisfied N/A Not Satisfied Highly Satisfied N/A OK Question Title * 10. Were our associates knowledgeable of the technology based solutions (OLB, Bill Pay, Mobile Banking, e- Statements, ACH, Online Wire Transfer, Positive Pay or Remote Deposit Capture) they suggested for you or your business? Not Satisfied Highly Satisfied N/A Not Satisfied Highly Satisfied N/A OK Question Title * 11. For which of the following Personal Banking technology platforms did our associates provide you with information? Please check all that apply. Online Banking [OLB] Bill Pay Mobile Banking e-Statements N/A OK Question Title * 12. For which of the following Business Banking technology platforms did our associates provide you with information? Please check all that apply. Business Online Banking [OLB] ACH Origination Online Wire Transfer Positive Payment/Fraud Protection Remote Deposit Capture N/A OK Question Title * 13. Overall, how satisfied are you with Citizens Bank? Not Satisfied Highly Satisfied N/A Not Satisfied Highly Satisfied N/A OK DONE