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CMUD Comment Card Survey

* 1. What method of contact describes your interaction with Charlotte-Mecklenburg Utility Department (CMUD) staff:

Phone

Email

Letter

In Person

* 2. Please rate your most recent experience with CMUD.

	Great	Good	Poor
My request was satisfied.	My request was satisfied. Great	My request was satisfied. Good	My request was satisfied. Poor
The service request was not resolved today, but I received the information needed to take the next steps.	The service request was not resolved today, but I received the information needed to take the next steps. Great	The service request was not resolved today, but I received the information needed to take the next steps. Good	The service request was not resolved today, but I received the information needed to take the next steps. Poor
The Utilities staff was courteous and professional.	The Utilities staff was courteous and professional. Great	The Utilities staff was courteous and professional. Good	The Utilities staff was courteous and professional. Poor
The requested service was provided in a timely manner.	The requested service was provided in a timely manner. Great	The requested service was provided in a timely manner. Good	The requested service was provided in a timely manner. Poor
My experience with Utilities was:	My experience with Utilities was: Great	My experience with Utilities was: Good	My experience with Utilities was: Poor

* 3. Staff member who assisted you:

* 4. Additional comments about your experience:

* 5. May we contact you?

No

Yes, by phone

Yes, by email

Yes, by letter

Yes, in person