* 1. were you seen on time

* 2. The appointments arranged for me were on days/times that were convenient for me to attend

* 3. The general environment was comfortable, clean and tidy

* 4. I was confident the clinician followed appropriate hygiene procedures (hand washing etc)

* 5. My privacy and confidentiality was maintained at all times

* 6. The staff introduced themselves

* 7. The overall professionalism and attitude of the staff was excellent at all times

* 8. I felt able to ask questions and discuss my problem

* 9. Any written information I was given was clear and easy to understand

* 10. I was given sufficient opportunity and enough time to discuss my problem with the clinician

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