Welcome to the 2015 Ontario Early Years Centre/NHCS Satisfaction Survey! This survey should take about 10 minutes of your time. Your opinions are crucial to us as we move forward with our planning, so we would like to thank you for your responses to this survey.

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1. Please indicate how much you agree or disagree with the following statements:

  Strongly Agree Agree Neutral Disagree Strongly Disagree
a. The services/programs meet my expectations and needs.
b. The services/programs are well organized.
c. The services/programs are easy to access.
d. The Ontario Early Years Centre programs are a good place for me to get answers to my questions about child development and parenting related issues.
e. The Ontario Early Years Centre programs are a good place for me to learn about other services that are available to children and families.
f. There are an adequate number of toys available during centre/playgroup activities.
g. There is adequate space available during centre/playgroup activities.
h. Information on children and parenting is always readily available.
i. I often access books, handouts and other resources that are available.
j. I feel comfortable attending the programs.
k.The Food Programs make a positive difference to me and my family.
l. The staff members are friendly and interacts well with parents/caregivers.
m.The staff members are professional and child-oriented.
n. The staff members use positive and age-appropriate methods when interacting with my child.
o. Having access to grocery cards helped our family try more nutritious meals.
p. I feel comfortable approaching staff members with questions and/or concerns.
q. I need assistance with gad cards to attend groups.
r. The outreach groups make it easier for me to attend.

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2. Please indicate which of the following services/programs you have used within the past year:

  Yes I've attended this program within the last year.
Hermon Playgroup
Maynooth Playgroup
Apsley Playgroup
Generations / Grand Hour
Kitchen Connections
Let's Get Ready for Kindergarten
Drop-In
Summer Camp Program
Family Support
Collective Kitchens
Food for You Food for Two
School Readiness
Make and Take Workshops
Healthy Busy Bodies
Special Family Events/Trips
Emergency Food Bank
Baby Group
Family Swim
Family Skating
Triple P Parenting Support
Parent Support / Resources (Books/Handout)
Home Alone Course
Babysitting Course
ECE Professional Workshop
Backpack Program
Kitchen Connection
Youth Resource/Youth Advisory Board
NHCS Website
NHCS Newsletter
NHCS Facebook Page

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3. Please indicate the number of children, in the following age groups, that have received our services under your care in the past year:

  One Child Two Children Three Children Four Children Five or More
Under 1 Year Old
1-2 Years Old
3-4 Years Old
5-6 Years Old
7 + Years Old

Question Title

4. Please tell us what you'd like to see done differently at the groups and/or sites that you attend.

  More Fewer Same N/A
Employees
Toys
Community Information
Lending Books
Morning Programs for Children
Afternoon Programs for Children
Evening Programs for Children
Weekend Programs for Children
Morning Programs for Adults
Afternoon Programs for Adults
Evening Programs for Adults
Weekend Programs for Adults
Programs for Parent/Caregivers Only
Programs for Professionals Only
Programs for Children Only
Programs for both Adults and Children Together

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5. Please tell us about any additional toys, books or equipment you would like to have available for loan:

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6. Please estimate how many kilometers you travel to our programs from your home:

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7. How do you travel to our programs?

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8. Please indicate which of the following options best describes you. Please check all options that apply:

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9. Please indicate your postal code:

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10. Please tell us what you like and/or don't like about the programs you've attended within the last year.

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11. What kind of additional services or programs do you think are needed for parents and their young children in your area?

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12. How did you hear about our programs?

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13. Do you have internet access at home?

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14. Are you currently employed outside of the home?

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15. Do you have any further comments for us? If so, please use the text box below.






Thank you for your time with this survey. Your comments help us to improve the programs we deliver to you and your family over the next year.

In order for us to enter you in our 2015 OEYC/NHCS Survey Draw, please write your name and phone number below. Bring your slip of paper with this information on it to your program staff and they will enter you in the draw!

PLEASE NOTE: Only ONE survey per household is allowed.
Thanks again for your comments!
See you soon...



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