Uniform Survey

Question Title

* 1. How much of your personal time did you spend dealing with your new uniform? Example: This would include attending an appointment to be fitted for your uniform. The time it took to get there, did you make a special trip driving to the location, did you fly in? Did you order from the website? Please include any personal time you spent dealing with this.

0-1 Hour

1-3 Hours

3-5 Hours

5+ Hours

Please give details of experience

Question Title

* 2. If you have received your order, please tell us your experience. Check all that apply.

Received wrong item from order

Received someone else's item(s)

Wrong size

Missing piece (s)

Have not received my order yet

Everything came as ordered and no issues

Other (please specify)

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* 3. If you had a mistake with your order, how did you resolve it?

Email representative for resolution

Phone call for resolution

Online instructions, no personal contact

Describe special issues.

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* 4. Are you satisfied with resolution?

Yes

If no, please specify.

Question Title

* 5. If you experienced an error, how much of your personal time have you spent on correcting it?

0-1 Hour

1-3 Hours

3-5 Hours

5+ Hours

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* 6. If the error is still unresolved, what timeframe have you been given for resolution?

Prior to end of October

Prior to launch date of November 12th

After launch date

No timeframe given. Unsure when expected receive date

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* 7. If you ordered two of the same items, were both pieces consistent? Eg. Fit & fabric was the same for both. If no, please elaborate.

Yes

If no, please specify issue.

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* 8. Did you receive what you believe you ordered? Eg. The transition jacket, did you receive the same jacket you tried on during the fit tour?

Yes

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* 9. Your Negotiation Committee has a new option for communicating to our fellow members via text to your personal mobile device. Text messaging does come at a cost to us when we send out a text. Due to this cost, we will ensure that important information will be distributed in this format. As long as you have unlimited texting, there is no cost to receive them. This is a new opportunity to personally reach all our members, you just need to sign up. Your AFA negotiation team will be sending important information out within the next 2 weeks. Please encourage anyone you see to sign up.

-To subscribe, please send a text to the number: 69866
In the message type: afa hzn

You should receive an immediate reply thanking you for subscribing.

If you have a problem, please let us know below so we can personally reach out and help.

I need further assistance with this.

Please give name and personal phone number if assistance needed.