SurveyMonkey Powered Online Survey

We value your opinion

Computershare is conducting a survey to gather insight that will help us improve our products and services to discover unmet shareholder needs. This survey will take approximately 3 mins to complete.

Thank you in advance for your participation.

Computershare values your privacy and will only use the personal information you provide for internal purposes, and will not share it with any outside third party. To the extent that we publicly share any survey-related data (such as investing behavior results and the use of our services), we will only use aggregate or de-identified data so that such results remain anonymous.

Question Title

* What is your relationship to the account holder?

I am the account holder (the account is in my name)

I am the spouse of the account holder

I am the child of the account holder

I am a representative for the account holder (Broker, Financial Advisor, Legal Rep, etc)

N/A

Question Title

* What led you to contact Computershare most recently?

I received a communication from Computershare (e.g. mail, email, text message)

Nothing, I reached out proactively

Question Title

* How did you contact us? (Select all that apply)

phone automated system

customer representative

website

livechat

text message

AskPenny

Other (please specify)

Question Title

* Please indicate the primary reason for your most recent contact with Computershare:

Get account balance/information

Sell shares

Buy shares

Change an address

Request tax forms/information

Transfer shares to a new holder

Request cost basis information

Manage direct deposit

Manage dividend reinvestment

Request statements

Replace a check

Manage an estate (transfer shares after the holder's death)

Add beneficiaries

Name change

Unlock an account

Other (please specify)

Question Title

* Were you able to successfully resolve your concern?

Yes

Partially

Tell us more if you'd like...