Customer Satisfaction Survey We want to know how satisfied our customers are with the services and support provided by our network of Moodle Certified Services Providers. Thank you for agreeing to participate in this survey. Question Title * 1. What did the Moodle Certified Service Provider help you with? Hosting Integration Customisation Support Consulting Implementation Reporting Analytics Course Design Themes Training Other (please specify) Question Title * 2. What is your level of satisfaction with the overall service provided by our Moodle Certified Service Provider? 1 - Very dissatisfied 2 3 4 5 - OK 6 7 8 9 10 - Very satisfied Response time Response time 1 - Very dissatisfied Response time 2 Response time 3 Response time 4 Response time 5 - OK Response time 6 Response time 7 Response time 8 Response time 9 Response time 10 - Very satisfied Product and technical knowledge Product and technical knowledge 1 - Very dissatisfied Product and technical knowledge 2 Product and technical knowledge 3 Product and technical knowledge 4 Product and technical knowledge 5 - OK Product and technical knowledge 6 Product and technical knowledge 7 Product and technical knowledge 8 Product and technical knowledge 9 Product and technical knowledge 10 - Very satisfied Professionalism of team members Professionalism of team members 1 - Very dissatisfied Professionalism of team members 2 Professionalism of team members 3 Professionalism of team members 4 Professionalism of team members 5 - OK Professionalism of team members 6 Professionalism of team members 7 Professionalism of team members 8 Professionalism of team members 9 Professionalism of team members 10 - Very satisfied Customer communication Customer communication 1 - Very dissatisfied Customer communication 2 Customer communication 3 Customer communication 4 Customer communication 5 - OK Customer communication 6 Customer communication 7 Customer communication 8 Customer communication 9 Customer communication 10 - Very satisfied Overall service Overall service 1 - Very dissatisfied Overall service 2 Overall service 3 Overall service 4 Overall service 5 - OK Overall service 6 Overall service 7 Overall service 8 Overall service 9 Overall service 10 - Very satisfied Question Title * 3. How likely is it that you would recommend this Moodle Certified Service Provider to a friend or colleague? 1 - No, I would not recommend 2 3 4 5 - Neutral 6 7 8 9 10 - Yes, I would definitely recommend 1 - No, I would not recommend 2 3 4 5 - Neutral 6 7 8 9 10 - Yes, I would definitely recommend Question Title * 4. Please select your organisation type School Higher Education Professional Education Vocational Training Corporate Government Non-Profit Other (please specify) Question Title * 5. Is there anything else you'd like to say about the service received from our Moodle Certified Service Provider? Question Title * 6. Can we contact you by email for more information about your rating?I consent to submit my personal data to Moodle Pty Ltd (“Moodle”) and I acknowledge that my personal data will be collected, accessed and processed by Moodle with the only purpose of understanding how I use Moodle products. The retention period of the personal data provided to Moodle will be limited to the purpose of this activity only and shall be processed according to Moodle’s Privacy Notice published on https://moodle.com/privacy-notice/ Yes No Question Title * 7. (Optional) What is your email address? Thank you for taking our survey. We appreciate your feedback. Submit
