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Customer Satisfaction Survey
We want to know how satisfied our customers are with the services and support provided by our network of Moodle Certified Services Providers. Thank you for agreeing to participate in this survey.
*
1.
What did the Moodle Certified Service Provider help you with?
(Required.)
Hosting
Integration
Customisation
Support
Consulting
Implementation
Reporting
Analytics
Course Design
Themes
Training
Other (please specify)
*
2.
What is your level of satisfaction with the overall service provided by our Moodle Certified Service Provider?
(Required.)
1 - Very dissatisfied
2
3
4
5 - OK
6
7
8
9
10 - Very satisfied
Response time
1 - Very dissatisfied
2
3
4
5 - OK
6
7
8
9
10 - Very satisfied
Product and technical knowledge
1 - Very dissatisfied
2
3
4
5 - OK
6
7
8
9
10 - Very satisfied
Professionalism of team members
1 - Very dissatisfied
2
3
4
5 - OK
6
7
8
9
10 - Very satisfied
Customer communication
1 - Very dissatisfied
2
3
4
5 - OK
6
7
8
9
10 - Very satisfied
Overall service
1 - Very dissatisfied
2
3
4
5 - OK
6
7
8
9
10 - Very satisfied
*
3.
How likely is it that you would recommend this Moodle Certified Service Provider to a friend or colleague?
(Required.)
1 - No, I would not recommend
2
3
4
5 - Neutral
6
7
8
9
10 - Yes, I would definitely recommend
1 - No, I would not recommend
2
3
4
5 - Neutral
6
7
8
9
10 - Yes, I would definitely recommend
*
4.
Please select your organisation type
(Required.)
School
Higher Education
Professional Education
Vocational Training
Corporate
Government
Non-Profit
Other (please specify)
5.
Is there anything else you'd like to say about the service received from our Moodle Certified Service Provider?
*
6.
Can we contact you by email for more information about your rating?
I consent to submit my personal data to Moodle Pty Ltd (“Moodle”) and I acknowledge that my personal data will be collected, accessed and processed by Moodle with the only purpose of understanding how I use Moodle products. The retention period of the personal data provided to Moodle will be limited to the purpose of this activity only and shall be processed according to Moodle’s Privacy Notice published on https://moodle.com/privacy-notice/
(Required.)
Yes
No
7.
(Optional) What is your email address?
Thank you for taking our survey. We appreciate your feedback.
