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* 1. Was it convenient to reach our office by telephone?

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* 2. Was your call answered by a live person?

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* 3. If your call was not answered by a LIVE PERSON, did you receive a call back within one business day?

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* 4. The person you spoke to was able to assist you with the reason for your call?

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* 5. Overall rating of your experience when you called our office?

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