SEP Customer Survey 2019 - Quick Questions Question Title * 1. How quickly did you find we answered the phone? Glacial 2-3 rings Lightening fast Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 2. How would you rate the overall customer service/experience – were we friendly and helpful? Just plain awful Baseline Very friendly / helpful Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 3. Would you like to name our representative - or do you have any other comments? OK DONE