Client Satisfaction Survey - CAP

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* 1. Please select your age group

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* 2. How long have you been supported by Emma House?

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* 3. Do you feel staff working reception are welcoming and courteous?

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* 4. Do you feel the interview rooms were clean and comfortable?

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* 5. During your time at Emma House do you feel staff treated you with courtesy and respect?

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* 6. Did you feel your rights were explained to you and respected?

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* 7. Are you satisfied that your privacy and dignity are maintained?

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* 8. Did your worker explain things in a way that you could understand?

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* 9. Did you feel like you were really listened to?

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* 10. Do you feel the staff at Emma House are professional?

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* 11. How satisfied were you with the initial intake process?

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* 12. Do you feel like you had a central role in decisions about your goals and plans?

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* 13. Upon arrival at the house, did you feel that you were adequately introduced to the house and it's procedures?

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* 14. Did you find the house welcoming and homely? If not how could this be improved?

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* 15. Do you feel safe residing in Emma House properties?

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* 16. Do you feel your children's needs and worries were addressed?

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* 17. Do you feel staff appropriately dealt with any concerns you may have raised regarding communial living or Transitional Properties?

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* 18. If you attended a house meeting how useful did you find it? How could these be improved?

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* 19. Was the house adequatley equipped with essentials, and well maintained?

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* 20. Do you feel you were adequately supported to find long term hoursing options?
How do you think this could have been done better?

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* 21. If applicable - How do you feel at the end of your Case Management period, compared to the begining?

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* 22. Is there any other comments or ideas for improvement you would like to offer Emma House? (e.g comments about outreach office, properties, availability of staff, survey form etc)

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* 23. Preferred contact details

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