Royal Surrey website usability questionnaire

Question Title

* 1. Why did you visit our website today?

I have been looking for information on: (check all that apply)

Directions/address of one of our hospitals

Parking

Contact details for a ward or service

Visiting times

Career opportunities

An outpatient service (not contact details)

An inpatient ward (not contact details or visiting times)

Our maternity service

Cancer services at Royal Surrey

Cancer treatment policies and protocols (for medical professionals)

Emergency and urgent care services (e.g. A&E or Minor Injuries Unit)

Accessing my video consultation appointment

Providing service feedback or making a complaint

Accessing MyCare Patient Portal

A consultant

Other (please specify)

Question Title

* 2. Which of the following best describes your connection to the Trust?

Patient for an outpatient service or planned procedure

Patient undergoing cancer treatment

Maternity service user

Spouse, relative or friend of a patient

Royal Surrey staff member

Member of the public

Member of staff from a partner organisation in Guildford and Waverly, eg a local GP

Foundation Trust Member

Job seeker

Other (please specify)

Question Title

* 3. ) Did you find what you find what you were looking for on our website today?

I found all the information I needed

I found some of the information I needed

I could not find what I needed.

If you did not find all or any of the information that you needed, please let us know what you were looking for

Question Title

* 4. Please rate the Royal Surrey NHS Foundation Trust website on the following aspects

	Strongly agree	Agree	Disagree	Strongly disagree	N/a
It was easy to find information using the site navigation	It was easy to find information using the site navigation Strongly agree	It was easy to find information using the site navigation Agree	It was easy to find information using the site navigation Disagree	It was easy to find information using the site navigation Strongly disagree	It was easy to find information using the site navigation N/a
It was easy to find information using the search bar	It was easy to find information using the search bar Strongly agree	It was easy to find information using the search bar Agree	It was easy to find information using the search bar Disagree	It was easy to find information using the search bar Strongly disagree	It was easy to find information using the search bar N/a
Information was accurate and up-to-date	Information was accurate and up-to-date Strongly agree	Information was accurate and up-to-date Agree	Information was accurate and up-to-date Disagree	Information was accurate and up-to-date Strongly disagree	Information was accurate and up-to-date N/a
Information was presented in a clear and easy to understand way	Information was presented in a clear and easy to understand way Strongly agree	Information was presented in a clear and easy to understand way Agree	Information was presented in a clear and easy to understand way Disagree	Information was presented in a clear and easy to understand way Strongly disagree	Information was presented in a clear and easy to understand way N/a
It was easy to use our website using assistive technologies (eg, screen readers, voice recognition software)	It was easy to use our website using assistive technologies (eg, screen readers, voice recognition software) Strongly agree	It was easy to use our website using assistive technologies (eg, screen readers, voice recognition software) Agree	It was easy to use our website using assistive technologies (eg, screen readers, voice recognition software) Disagree	It was easy to use our website using assistive technologies (eg, screen readers, voice recognition software) Strongly disagree	It was easy to use our website using assistive technologies (eg, screen readers, voice recognition software) N/a

Question Title

* 5. How could we improve our website?

I would like to see improved information on: (check all that apply)

Each ward and what it does

Individual services

How to contact Trust departments/wards/services

Staying in the Trust as a patient on an inpatient ward, such as preparing for your stay or discharge

What to expect/ preparing for an outpatient appointment

The Trust structure and governance

Trust news

Careers/working at the Trust

Foundation Trust membership

Other (please specify)

Question Title

* 6. How often do you visit our website?

Every day

2-3 times a week

Once a week

2-3 times a month

Once a month

Less than once a month

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* 7. What age group are you?

This question is optional but will help us track trends in the use of the Royal Surrey NHS Foundation Trust website

Under 18

18-24

25-34

35-44

45-54

55-64

65 or above

Prefer not to answer

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* 8. What gender are you?

This question is optional but will help us track trends in the use of the Royal Surrey NHS Foundation Trust website

Female

Male

Other

Prefer not to answer

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* 9. Sometimes it is useful for us to contact you to find out more information regarding any comments you have made, please give your email address if you are happy for this to happen.

Name

Royal Surrey website usability questionnaire

Question Title

* 1. Why did you visit our website today?I have been looking for information on: (check all that apply)

Question Title

* 2. Which of the following best describes your connection to the Trust?

Question Title

* 3. ) Did you find what you find what you were looking for on our website today?

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* 4. Please rate the Royal Surrey NHS Foundation Trust website on the following aspects

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* 5. How could we improve our website? I would like to see improved information on: (check all that apply)

Question Title

* 6. How often do you visit our website?

Question Title

* 7. What age group are you? This question is optional but will help us track trends in the use of the Royal Surrey NHS Foundation Trust website

Question Title

* 8. What gender are you? This question is optional but will help us track trends in the use of the Royal Surrey NHS Foundation Trust website

Question Title

* 9. Sometimes it is useful for us to contact you to find out more information regarding any comments you have made, please give your email address if you are happy for this to happen.

* 1. Why did you visit our website today?

I have been looking for information on: (check all that apply)

* 5. How could we improve our website?

I would like to see improved information on: (check all that apply)

* 7. What age group are you?

This question is optional but will help us track trends in the use of the Royal Surrey NHS Foundation Trust website

* 8. What gender are you?

This question is optional but will help us track trends in the use of the Royal Surrey NHS Foundation Trust website