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Royal Surrey website usability questionnaire
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1.
Why did you visit our website today?
I have been looking for information on: (check all that apply)
(Required.)
Directions/address of one of our hospitals
Parking
Contact details for a ward or service
Visiting times
Career opportunities
An outpatient service (not contact details)
An inpatient ward (not contact details or visiting times)
Our maternity service
Cancer services at Royal Surrey
Cancer treatment policies and protocols (for medical professionals)
Emergency and urgent care services (e.g. A&E or Minor Injuries Unit)
Accessing my video consultation appointment
Providing service feedback or making a complaint
Accessing MyCare Patient Portal
A consultant
Other (please specify)
2.
Which of the following best describes your connection to the Trust?
Patient for an outpatient service or planned procedure
Patient undergoing cancer treatment
Maternity service user
Spouse, relative or friend of a patient
Royal Surrey staff member
Member of the public
Member of staff from a partner organisation in Guildford and Waverly, eg a local GP
Foundation Trust Member
Job seeker
Other (please specify)
3.
) Did you find what you find what you were looking for on our website today?
I found all the information I needed
I found some of the information I needed
I could not find what I needed.
If you did not find all or any of the information that you needed, please let us know what you were looking for
4.
Please rate the Royal Surrey NHS Foundation Trust website on the following aspects
Strongly agree
Agree
Disagree
Strongly disagree
N/a
It was easy to find information using the site navigation
Strongly agree
Agree
Disagree
Strongly disagree
N/a
It was easy to find information using the search bar
Strongly agree
Agree
Disagree
Strongly disagree
N/a
Information was accurate and up-to-date
Strongly agree
Agree
Disagree
Strongly disagree
N/a
Information was presented in a clear and easy to understand way
Strongly agree
Agree
Disagree
Strongly disagree
N/a
It was easy to use our website using assistive technologies (eg, screen readers, voice recognition software)
Strongly agree
Agree
Disagree
Strongly disagree
N/a
5.
How could we improve our website?
I would like to see improved information on: (check all that apply)
Each ward and what it does
Individual services
How to contact Trust departments/wards/services
Staying in the Trust as a patient on an inpatient ward, such as preparing for your stay or discharge
What to expect/ preparing for an outpatient appointment
The Trust structure and governance
Trust news
Careers/working at the Trust
Foundation Trust membership
Other (please specify)
6.
How often do you visit our website?
Every day
2-3 times a week
Once a week
2-3 times a month
Once a month
Less than once a month
7.
What age group are you?
This question is optional but will help us track trends in the use of the Royal Surrey NHS Foundation Trust website
Under 18
18-24
25-34
35-44
45-54
55-64
65 or above
Prefer not to answer
8.
What gender are you?
This question is optional but will help us track trends in the use of the Royal Surrey NHS Foundation Trust website
Female
Male
Other
Prefer not to answer
9.
Sometimes it is useful for us to contact you to find out more information regarding any comments you have made, please give your email address if you are happy for this to happen.
Name
Email
