Welcome! Thank you for participating in this survey.

Pacific Commerce Bank (PCB) is always seeking to understand and be responsive to our customers. We value your input and by listening to you, we can better provide the services and products to help your business thrive and succeed. That is our commitment to you.

* 1. Are you a current customer of Pacific Commerce Bank?

* 2. How long have you been a customer?

* 3. What type of accounts do you have with PCB?

* 4. What were the primary reason(s) for selecting Pacific Commerce Bank? Select all that apply.

* 5. Do you have relationships with other Bank(s) and/or Financial Institutions (other than PCB) where you conduct your banking transactions?

* 6. How many other Banks/Institutions do you conduct banking transactions?

* 7. What is the primary reason why you use more than one bank?

* 8. What is the reason for visiting PCB's website? Select all that apply.

* 9. Please rank each of the attributes listed as it relates to your current bank/institution.

  Most important Important Neutral Not important Least important
Location of bank
Size of the bank
On-line banking services
Competitive interest rates
Presence in Community
Efficient, no wait service
Customer service
Low Bank fees
Available services and products
Hours of service

* 10. Select the (3) three most important attributes that you look for in the Staff/Employees of a Bank.

* 11. Do you currently use online banking?

* 12. For which type of account(s) do you use the online banking service:

* 13. What type of online banking service(s) do you use. Please check all that apply.

* 14. When using an Online Banking Service, what are the (3) three most important features of the service for you? Select three from the following:

* 15. What are the main reasons for not banking online currently?

* 16. Select the (2) two most important NEW services/products that most interest you.

* 17. What is your greatest complaint regarding Banking, today? Select all that apply.