General Sales Company Customer Satisfaction Survey

* 1. How likely is it that you would recommend General Sales Company to a friend or colleague?


* 2. Overall, how satisfied or dissatisfied are you with General Sales Company?

* 3. How long have you been a customer of General Sales Company?

* 4. Which of the following words would you use to describe our products? Select all that apply.

* 5. How well do our products meet your needs?

* 6. How would you rate the quality of the product?

* 7. How would you rate the value for money of the product?

* 8. Are our orders delivered correctly and on time?

* 9. Are our Drivers courteous and helpful?

* 10. Are your orders filled correctly and complete?

* 11. How knowledgeable are our salespeople?

* 12. How often do you see your salesperson?

* 13. How responsive have we been to your questions or concerns about our products or service?

* 14. Compared to competing services, how effective is our service?

* 15. How can we improve our products or services?