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Geofencing Troubleshooting Form
*
1.
Please enter the contact information associated with your Arlo account below. (Your contact information will only be used to help troubleshoot the issues you are experiencing)
(Required.)
Name
*
City/Town
State/Province
AL Alabama
AK Alaska
AS American Samoa
AZ Arizona
AR Arkansas
CA California
CO Colorado
CT Connecticut
DE Delaware
DC District of Columbia
FM Federated States of Micronesia
FL Florida
GA Georgia
GU Guam
HI Hawaii
ID Idaho
IL Illinois
IN Indiana
IA Iowa
KS Kansas
KY Kentucky
LA Louisiana
ME Maine
MH Marshall Islands
MD Maryland
MA Massachusetts
MI Michigan
MN Minnesota
MS Mississippi
MO Missouri
MT Montana
NE Nebraska
NV Nevada
NH New Hampshire
NJ New Jersey
NM New Mexico
NY New York
NC North Carolina
ND North Dakota
MP Northern Mariana Islands
OH Ohio
OK Oklahoma
OR Oregon
PW Palau
PA Pennsylvania
PR Puerto Rico
RI Rhode Island
SC South Carolina
SD South Dakota
TN Tennessee
TX Texas
UT Utah
VT Vermont
VI Virgin Islands
VA Virginia
WA Washington
WV West Virginia
WI Wisconsin
WY Wyoming
ZIP/Postal Code
Country
Email Address
*
Phone Number
2.
Are you interested in participating in Beta trials?
Yes
No
*
3.
About how often do you log out of the Arlo app? (Going to Settings > Profile >Log out)
(Required.)
Never
Once every few months
Once a month
1-3 times a month
Once a week
2-3 times a week
More than 3 times a week
*
4.
Arlo Base-station Serial #
(Look up: Arlo app > Settings > My Devices > select your base station > Device Info)
(Required.)
*
5.
Arlo Base-station Model #
(Look up: Look up: Arlo app > Settings > My Devices > select your base station > Device Info > alphanumeric code next to "Hardware")
(Required.)
6.
What is your geofencing setting for
"Away"
mode?
(Look up: Arlo app > Modes > Geofencing)
Armed
Disarmed
Schedule
Custom
7.
What is your geofencing setting for
"Home"
mode?
(Look up: Arlo app > Modes > Geofencing)
Armed
Disarmed
Schedule
Custom
8.
Devices enabled for
push notifications
?
(Look up: Arlo app > Modes > Geofencing)
Only the primary device is marked to receive push notifications
Some devices are marked to receive push notifications
All devices are marked to receive push notifications
No devices are marked to receive push notifications
9.
How many devices are enabled for geofencing in the Arlo app?
(Look up: Arlo app > Modes > Geofencing > Enabled Devices)
1
2
3
More than 3
*
10.
Please provide as many details as you can on your
primary
mobile device marked as an "Enabled Device" in the Geofencing section of your app. e.g. Phone manufacturer, Phone model, OS version, Arlo app version
(Look up: Arlo app > Modes > Geofencing > Enabled Devices)
(Required.)
11.
If applicable, please provide as many details as you can on your
secondary
mobile device marked as an "Enabled Device" in the Geofencing section of your app. e.g. Phone manufacturer, Phone model, OS version, Arlo app version
(Look up: Arlo app > Modes > Geofencing > Enabled Devices)
12.
If applicable, please provide as many details as you can on your
tertiary
mobile device marked as an "Enabled Device" in the Geofencing section of your app. e.g. Phone manufacturer, Phone model, OS version, Arlo app version
(Look up: Arlo app > Modes > Geofencing > Enabled Devices)
13.
Please check the boxes below if the following statements apply to each respective device. Leave the box unchecked if it does not apply.
Is "do not disturb" mode on?
Is "battery saving mode" on?
Is WiFi on?
is LTE enabled? (Look up: Settings > Cellular > Cellular Data Options)
Primary Mobile Device
Is "do not disturb" mode on?
Is "battery saving mode" on?
Is WiFi on?
is LTE enabled? (Look up: Settings > Cellular > Cellular Data Options)
Secondary Mobile Device
Is "do not disturb" mode on?
Is "battery saving mode" on?
Is WiFi on?
is LTE enabled? (Look up: Settings > Cellular > Cellular Data Options)
Tertiary Mobile Device
Is "do not disturb" mode on?
Is "battery saving mode" on?
Is WiFi on?
is LTE enabled? (Look up: Settings > Cellular > Cellular Data Options)
14.
What are your location permissions set to for your phone in general?
Look up:
iOS: Phone Settings > Privacy > Location Services > Location services ON/OFF toggle
Android: Phone Settings > Security & Location > Location > Use Location ON/OFF toggle
Location Services On
Location Services Off
I Don't Know
N/A
Primary Mobile Device
Location Services On
Location Services Off
I Don't Know
N/A
Secondary Mobile Device
Location Services On
Location Services Off
I Don't Know
N/A
Tertiary Mobile Device
Location Services On
Location Services Off
I Don't Know
N/A
15.
What are your location permissions set to for your
Arlo app
?
Look up:
iOS: Phone Settings > Arlo > Location > Allow location services (Never/While using the App/Always)
Android: Phone Settings > Security & Location > Location > App-level permissions > Arlo permission ON/OFF toggle
Aways/On
While using the App
Never/Off
I Don't Know
N/A
Primary Mobile Device
Aways/On
While using the App
Never/Off
I Don't Know
N/A
Secondary Mobile Device
Aways/On
While using the App
Never/Off
I Don't Know
N/A
Tertiary Mobile Device
Aways/On
While using the App
Never/Off
I Don't Know
N/A
16.
Please feel free to share any other details or information about your Arlo set up or situational geofencing usage.
Current Progress,
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