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* 1. Please enter the contact information associated with your Arlo account below. (Your contact information will only be used to help troubleshoot the issues you are experiencing)

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* 2. Are you interested in participating in Beta trials?

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* 3. About how often do you log out of the Arlo app? (Going to Settings > Profile >Log out)

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* 4. Arlo Base-station Serial # (Look up: Arlo app > Settings > My Devices > select your base station > Device Info)

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* 5. Arlo Base-station Model # (Look up: Look up: Arlo app > Settings > My Devices > select your base station > Device Info > alphanumeric code next to "Hardware")

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* 6. What is your geofencing setting for "Away" mode? (Look up: Arlo app > Modes > Geofencing)

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* 7. What is your geofencing setting for "Home" mode? (Look up: Arlo app > Modes > Geofencing)

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* 8. Devices enabled for push notifications? (Look up: Arlo app > Modes > Geofencing)

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* 9. How many devices are enabled for geofencing in the Arlo app? (Look up: Arlo app > Modes > Geofencing > Enabled Devices)

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* 10. Please provide as many details as you can on your primary mobile device marked as an "Enabled Device" in the Geofencing section of your app. e.g. Phone manufacturer, Phone model, OS version, Arlo app version (Look up: Arlo app > Modes > Geofencing > Enabled Devices) 

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* 11. If applicable, please provide as many details as you can on your secondary mobile device marked as an "Enabled Device" in the Geofencing section of your app. e.g. Phone manufacturer, Phone model, OS version, Arlo app version (Look up: Arlo app > Modes > Geofencing > Enabled Devices) 

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* 12. If applicable, please provide as many details as you can on your tertiary mobile device marked as an "Enabled Device" in the Geofencing section of your app. e.g. Phone manufacturer, Phone model, OS version, Arlo app version (Look up: Arlo app > Modes > Geofencing > Enabled Devices) 

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* 13. Please check the boxes below if the following statements apply to each respective device. Leave the box unchecked if it does not apply.

  Is "do not disturb" mode on? Is "battery saving mode" on? Is WiFi on? is LTE enabled? (Look up: Settings > Cellular > Cellular Data Options)
Primary Mobile Device
Secondary Mobile Device
Tertiary Mobile Device

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* 14. What are your location permissions set to for your phone in general? 
Look up:
iOS: Phone Settings > Privacy > Location Services > Location services ON/OFF toggle
Android: Phone Settings > Security & Location > Location > Use Location ON/OFF toggle

  Location Services On Location Services Off I Don't Know N/A
Primary Mobile Device
Secondary Mobile Device
Tertiary Mobile Device

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* 15. What are your location permissions set to for your Arlo app? 
Look up:
iOS: Phone Settings > Arlo > Location > Allow location services (Never/While using the App/Always)
Android: Phone Settings > Security & Location > Location > App-level permissions > Arlo permission ON/OFF toggle

  Aways/On While using the App Never/Off I Don't Know N/A
Primary Mobile Device
Secondary Mobile Device
Tertiary Mobile Device

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* 16. Please feel free to share any other details or information about your Arlo set up or situational geofencing usage.

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