Client Satisfaction Survey

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* 1. Name and Title of person completing the survey?

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* 2. How likely are you to recommend KWB Pathology Associates to other providers/facilities?

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* 3. Please rate the following categories:

  Excellent Good Average Below Average N/A
Quality/reliability of results
Accesibility of pathologist
Responsiveness of pathologist
Routine turnaround times
STAT turnaround times
Frozen turnaround times
Comprehesiveness of final report
Mode of report transmission/receipt
Timeliness of receivng reports
Courtesy of KWB Pathology Associates staff
Responsiveness of our Client Service Representative
Are our couriers prompt, courteous and professional?

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* 4. How do you send requisitions to KWB? (You may choose more than one answer)

  Current method Preferred method
KWB Paper Requisition
Electronic order through EMR Interface (paper copy sent with specimen)
Printed from EMR (no electronic order sent)
IP Orders

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* 5. How do you receive reports from KWB? (You may choose more than one answer)

  Current method Preferred method
Fax
Paper Report
EMR Interface
IP Weblink Secure Portal

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* 6. Do you use any other labs for Pathology, Cytology, Paps, or HPV testing?  (You may choose more than one answer)

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* 7. For what reasons do you use other labs for Pathology, Cytology, Paps, or HPV testing?  (You may choose more than one answer)

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* 8. Do you use other labs for tests not currently offered by KWB Pathology Associates?

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* 9. Which EMR/EHR do you use?

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* 10. Additional Comments

0 of 10 answered
 

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