2021 Community Engagement Survey

The Town of Ashland is committed to providing accurate, timely, and actionable information to all of our residents. In an effort to improve the flow of public information and increase community engagement, we would appreciate your thoughtful feedback below.

If you prefer to share your feedback around our communication efforts and channels more directly, please contact Martha J. Miller, Community Engagement Manager, at: mmiller@ashlandva.gov / (804) 798-9219.

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* 1. How would you rate your level of involvement with the Town of Ashland's government?

Very involved

Somewhat involved

Not at all involved

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* 2. How satisfied are you with your level of involvement?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

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* 3. What prevents you from being more involved?

Lack of time

Lack of interest

Lack of knowledge

Lack of tools to access

N/A - I'm content with my level of involvement

Other (please specify)

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* 4. How would you rate the Town's communication with residents?

Excellent

Very good

Good

Fair

Poor

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* 5. Tell us more about why you provided the above rating for the Town's communication with residents?

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* 6. Have you heard about?

	Yes	No
Town website	Town website Yes	Town website No
Town Facebook page	Town Facebook page Yes	Town Facebook page No
Newsflash & Notify Me email subscriptions	Newsflash & Notify Me email subscriptions Yes	Newsflash & Notify Me email subscriptions No
SMS/Text Message alert subscriptions	SMS/Text Message alert subscriptions Yes	SMS/Text Message alert subscriptions No
Channel 17	Channel 17 Yes	Channel 17 No
Community meetings	Community meetings Yes	Community meetings No

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* 7. What would you like to know more about?

Town's budget & budget process

Construction updates & street closures

Emergency notifications

Town events

Police & safety updates

Employment opportunities

Neighborhood-specific information

Zoning changes

Opportunities for public input

Town Council meetings

Other (please specify)

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* 8. How would you like to receive this information?

	Town website	Social media	Email	SMS/Text Messages	Mobile app	Community meeting	Channel 17	Postal mail	Phone call
Town's budget & budget process	Town's budget & budget process Town website	Town's budget & budget process Social media	Town's budget & budget process Email	Town's budget & budget process SMS/Text Messages	Town's budget & budget process Mobile app	Town's budget & budget process Community meeting	Town's budget & budget process Channel 17	Town's budget & budget process Postal mail	Town's budget & budget process Phone call
Construction updates & street closures	Construction updates & street closures Town website	Construction updates & street closures Social media	Construction updates & street closures Email	Construction updates & street closures SMS/Text Messages	Construction updates & street closures Mobile app	Construction updates & street closures Community meeting	Construction updates & street closures Channel 17	Construction updates & street closures Postal mail	Construction updates & street closures Phone call
Emergency notifications	Emergency notifications Town website	Emergency notifications Social media	Emergency notifications Email	Emergency notifications SMS/Text Messages	Emergency notifications Mobile app	Emergency notifications Community meeting	Emergency notifications Channel 17	Emergency notifications Postal mail	Emergency notifications Phone call
Town events	Town events Town website	Town events Social media	Town events Email	Town events SMS/Text Messages	Town events Mobile app	Town events Community meeting	Town events Channel 17	Town events Postal mail	Town events Phone call
Police updates	Police updates Town website	Police updates Social media	Police updates Email	Police updates SMS/Text Messages	Police updates Mobile app	Police updates Community meeting	Police updates Channel 17	Police updates Postal mail	Police updates Phone call
Employment opportunities	Employment opportunities Town website	Employment opportunities Social media	Employment opportunities Email	Employment opportunities SMS/Text Messages	Employment opportunities Mobile app	Employment opportunities Community meeting	Employment opportunities Channel 17	Employment opportunities Postal mail	Employment opportunities Phone call
Neighborhood-specific information	Neighborhood-specific information Town website	Neighborhood-specific information Social media	Neighborhood-specific information Email	Neighborhood-specific information SMS/Text Messages	Neighborhood-specific information Mobile app	Neighborhood-specific information Community meeting	Neighborhood-specific information Channel 17	Neighborhood-specific information Postal mail	Neighborhood-specific information Phone call
Zoning changes	Zoning changes Town website	Zoning changes Social media	Zoning changes Email	Zoning changes SMS/Text Messages	Zoning changes Mobile app	Zoning changes Community meeting	Zoning changes Channel 17	Zoning changes Postal mail	Zoning changes Phone call
Opportunities for public input	Opportunities for public input Town website	Opportunities for public input Social media	Opportunities for public input Email	Opportunities for public input SMS/Text Messages	Opportunities for public input Mobile app	Opportunities for public input Community meeting	Opportunities for public input Channel 17	Opportunities for public input Postal mail	Opportunities for public input Phone call
Town Council meetings	Town Council meetings Town website	Town Council meetings Social media	Town Council meetings Email	Town Council meetings SMS/Text Messages	Town Council meetings Mobile app	Town Council meetings Community meeting	Town Council meetings Channel 17	Town Council meetings Postal mail	Town Council meetings Phone call

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* 9. What other information would you like to know?

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* 10. What would be your ideal venue to express personal opinions on Town issues?

In-person (Council meeting, community meeting, meeting with staff, etc.)

Online discussion forum

Social media

Phone

Other (please specify)

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* 11. Community Engagement is defined as a two-way dialog with meaningful involvement of residents in creating civic priorities, making decisions, and effectively using public resources.

According to this definition, what do you think are some of the barriers that the Town of Ashland needs to overcome to have successful community engagement?

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* 12. What would motivate you to become more involved with the Town of Ashland?

Providing the following demographic information is optional, but will help us identify potential preferences for effective information delivery and ensure survey results are reflective of the entire community. Thank you for providing this information.

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* 13. Age:

Under 18

18-24

25-34

35-44

45-54

55-64

65+

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* 14. To which gender do you most identify?

Male

Female

Gender Variant/Non-Conforming

Prefer not to answer

Not listed:

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* 15. Are you of Hispanic, Latino, or of Spanish origin?

Yes

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* 16. How would you describe yourself?

White or Caucasian

Black or African American

Hispanic or Latino

Asian or Asian American

American Indian or Alaska Native

Other (please specify)

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* 17. What is your connection to Ashland? (check all that apply)

I live here.

I work here.

I shop & dine here.

I play here. (parks, recreation, cycling, etc.)

Other (please specify)

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* 18. How many years have you lived in the Town of Ashland?

Less than 1

2-5

6-10

11-20

21-29

30+

I do not live in the Town of Ashland.

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* 19. What is your current employment status?

Employed by someone else

Self-employed

Unemployed

Retired

Student

Homemaker

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* 20. Please indicate the highest level of formal education you have completed:

Some high school

High school graduate

Some college

College graduate

Post graduate

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* 21. Please use the space below to provide any additional comments.

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* 22. If you would like Town staff to follow-up with you directly regarding your feedback, please leave your name and contact information below.

Name

Email Address

Phone Number