Kern Valley Healthcare District Community Survey

The community has elected the five of us to serve as the Board of Directors for our local healthcare district. And we need your input on how we should be spending your tax dollars and the District’s revenue. We are particularly interested in the best ways to communicate with you, how you make your healthcare decisions and what additional healthcare services are needed locally.

There are eight questions and they’re easy to answer, so thank you for starting the survey here:

Question Title

1. How do you keep up on local news and issues in our valley?

	Most Important	Very Important	Important	Less Important	Not Important
Kern Valley Sun	Kern Valley Sun Most Important	Kern Valley Sun Very Important	Kern Valley Sun Important	Kern Valley Sun Less Important	Kern Valley Sun Not Important
KCNQ 102.5	KCNQ 102.5 Most Important	KCNQ 102.5 Very Important	KCNQ 102.5 Important	KCNQ 102.5 Less Important	KCNQ 102.5 Not Important
KRVQ 104.5	KRVQ 104.5 Most Important	KRVQ 104.5 Very Important	KRVQ 104.5 Important	KRVQ 104.5 Less Important	KRVQ 104.5 Not Important
KVLI 1140	KVLI 1140 Most Important	KVLI 1140 Very Important	KVLI 1140 Important	KVLI 1140 Less Important	KVLI 1140 Not Important
Bakersfield Californian	Bakersfield Californian Most Important	Bakersfield Californian Very Important	Bakersfield Californian Important	Bakersfield Californian Less Important	Bakersfield Californian Not Important
Facebook	Facebook Most Important	Facebook Very Important	Facebook Important	Facebook Less Important	Facebook Not Important
Kern River Valley Chamber of Commerce	Kern River Valley Chamber of Commerce Most Important	Kern River Valley Chamber of Commerce Very Important	Kern River Valley Chamber of Commerce Important	Kern River Valley Chamber of Commerce Less Important	Kern River Valley Chamber of Commerce Not Important
Kernville Chamber of Commerce	Kernville Chamber of Commerce Most Important	Kernville Chamber of Commerce Very Important	Kernville Chamber of Commerce Important	Kernville Chamber of Commerce Less Important	Kernville Chamber of Commerce Not Important
KVHD.org	KVHD.org Most Important	KVHD.org Very Important	KVHD.org Important	KVHD.org Less Important	KVHD.org Not Important
Kern Valley Sun Website	Kern Valley Sun Website Most Important	Kern Valley Sun Website Very Important	Kern Valley Sun Website Important	Kern Valley Sun Website Less Important	Kern Valley Sun Website Not Important

Other (please specify)

Question Title

2. If you are getting the majority of your local news from one of the local radio channels, what time of day do you typically tune- in?

Between 7:00 am to 9:00 am

Between 11:00 am to 1:00 pm

Between 3:00 pm to 6:00 pm

After 6:00 pm

Question Title

3. Which local Facebook pages do you follow?

Kern River Valley News & Community Info

Kern Valley Complaint Dept

Kern Valley Healthcare District

Kern River Valley Road Conditions

Mountain View Health Center

KVHD Community Forum

Mesa Clinical Pharmacy

Kern Valley Sun

Kern News & Info

Kern River Valley News & Info

Other (please specify)

Question Title

4. When you make choices about where to go for LOCAL primary healthcare (clinic, laboratory, diagnostics, physical therapy), what factors most influence your decision? Please rank each of these in relative importance:

	Most Important	Very Important	Important	Less Important	Not Important
Convenient hours	Convenient hours Most Important	Convenient hours Very Important	Convenient hours Important	Convenient hours Less Important	Convenient hours Not Important
Wait time to get an appointment in advance	Wait time to get an appointment in advance Most Important	Wait time to get an appointment in advance Very Important	Wait time to get an appointment in advance Important	Wait time to get an appointment in advance Less Important	Wait time to get an appointment in advance Not Important
Insurance acceptance	Insurance acceptance Most Important	Insurance acceptance Very Important	Insurance acceptance Important	Insurance acceptance Less Important	Insurance acceptance Not Important
Out-of-pocket cost	Out-of-pocket cost Most Important	Out-of-pocket cost Very Important	Out-of-pocket cost Important	Out-of-pocket cost Less Important	Out-of-pocket cost Not Important
Trust in the provider’s competence	Trust in the provider’s competence Most Important	Trust in the provider’s competence Very Important	Trust in the provider’s competence Important	Trust in the provider’s competence Less Important	Trust in the provider’s competence Not Important
Understandable explanations	Understandable explanations Most Important	Understandable explanations Very Important	Understandable explanations Important	Understandable explanations Less Important	Understandable explanations Not Important
Relationship with provider	Relationship with provider Most Important	Relationship with provider Very Important	Relationship with provider Important	Relationship with provider Less Important	Relationship with provider Not Important
Privacy of my health information	Privacy of my health information Most Important	Privacy of my health information Very Important	Privacy of my health information Important	Privacy of my health information Less Important	Privacy of my health information Not Important

Comment

Question Title

**5. When you choose to drive elsewhere for primary healthcare (clinic, laboratory, diagnostics, physical therapy), what factors most influence your decision:**

	Most Important	Very Important	Important	Less Important	Not Important
Convenient hours	Convenient hours Most Important	Convenient hours Very Important	Convenient hours Important	Convenient hours Less Important	Convenient hours Not Important
Wait time to get an appointment in advance	Wait time to get an appointment in advance Most Important	Wait time to get an appointment in advance Very Important	Wait time to get an appointment in advance Important	Wait time to get an appointment in advance Less Important	Wait time to get an appointment in advance Not Important
Insurance acceptance	Insurance acceptance Most Important	Insurance acceptance Very Important	Insurance acceptance Important	Insurance acceptance Less Important	Insurance acceptance Not Important
Out-of-pocket cost	Out-of-pocket cost Most Important	Out-of-pocket cost Very Important	Out-of-pocket cost Important	Out-of-pocket cost Less Important	Out-of-pocket cost Not Important
Trust in the provider’s competence	Trust in the provider’s competence Most Important	Trust in the provider’s competence Very Important	Trust in the provider’s competence Important	Trust in the provider’s competence Less Important	Trust in the provider’s competence Not Important
Understandable explanations	Understandable explanations Most Important	Understandable explanations Very Important	Understandable explanations Important	Understandable explanations Less Important	Understandable explanations Not Important
Relationship with provider	Relationship with provider Most Important	Relationship with provider Very Important	Relationship with provider Important	Relationship with provider Less Important	Relationship with provider Not Important
Privacy of my health information	Privacy of my health information Most Important	Privacy of my health information Very Important	Privacy of my health information Important	Privacy of my health information Less Important	Privacy of my health information Not Important

Comment

6. The following healthcare services are available locally. If you access these services, please check where.

Question Title

Primary Care

	Locally	Bakersfield	Elsewhere
Primary care provider relationship	Primary care provider relationship Locally	Primary care provider relationship Bakersfield	Primary care provider relationship Elsewhere
Home Health Nurse	Home Health Nurse Locally	Home Health Nurse Bakersfield	Home Health Nurse Elsewhere
Diabetes care	Diabetes care Locally	Diabetes care Bakersfield	Diabetes care Elsewhere
Asthma care	Asthma care Locally	Asthma care Bakersfield	Asthma care Elsewhere
STD diagnosis & treatment	STD diagnosis & treatment Locally	STD diagnosis & treatment Bakersfield	STD diagnosis & treatment Elsewhere
Safe medication disposal site(s)	Safe medication disposal site(s) Locally	Safe medication disposal site(s) Bakersfield	Safe medication disposal site(s) Elsewhere

Question Title

Diagnostic Studies

	Locally	Bakersfield	Elsewhere
Laboratory blood/urine draw	Laboratory blood/urine draw Locally	Laboratory blood/urine draw Bakersfield	Laboratory blood/urine draw Elsewhere
CT & X-ray diagnostic studies	CT & X-ray diagnostic studies Locally	CT & X-ray diagnostic studies Bakersfield	CT & X-ray diagnostic studies Elsewhere

Question Title

Women’s Health

	Locally	Bakersfield	Elsewhere
Ultrasound	Ultrasound Locally	Ultrasound Bakersfield	Ultrasound Elsewhere

Question Title

Maternal and Infant Health

	Locally	Bakersfield	Elsewhere
Immunizations and Vaccines	Immunizations and Vaccines Locally	Immunizations and Vaccines Bakersfield	Immunizations and Vaccines Elsewhere

Question Title

Specialty Care

	Locally	Bakersfield	Elsewhere
Pulmonology	Pulmonology Locally	Pulmonology Bakersfield	Pulmonology Elsewhere
Cardiology	Cardiology Locally	Cardiology Bakersfield	Cardiology Elsewhere
Hospice	Hospice Locally	Hospice Bakersfield	Hospice Elsewhere

Question Title

Behavioral Health

	Locally	Bakersfield	Elsewhere
Psychiatric Counseling	Psychiatric Counseling Locally	Psychiatric Counseling Bakersfield	Psychiatric Counseling Elsewhere
Group Therapy	Group Therapy Locally	Group Therapy Bakersfield	Group Therapy Elsewhere

7. Which of these healthcare services would you use if they were available locally?

Question Title

Primary Care

Urgent Care Clinic

Dentist / Orthodontist / Oral Surgery

Question Title

Diagnostic Studies

MRI

Question Title

Women’s Health

Mammography

Obstetrics/Gynecology

Dexa Scan

Question Title

Maternal and Infant Health

Prenatal care

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Specialists

Neurology

Urology

Dermatology

Kidney disease / dialysis

Alzheimer’s and Dementia Care

Wound care

Infusion chemotherapy

Transportation assistance

Question Title

Chronic Disease Counseling & Treatment

Asthma

Coronary Artery Disease

Diabetes counseling & treatment

Nutrition and obesity

Hip Fractures

Cancer

Question Title

Surgery

Orthopedic

Cataract

Gastrointestinal

Question Title

Behavioral Health

Psychiatrist

Opioid management for chronic pain

Suicide prevention

Alcohol abuse counseling

Drug Abuse counseling

Tobacco/vaping cessation

8. What is your health insurance plan?

Question Title

Medicare

PPO

BFMC

QualCare

Question Title

Commercial Insurers

BFMC HMO

BFMC Heritage

GemCare/Dignity

Kaiser

Blue Cross / Blue Shield

QualCare

IMG

Question Title

Medi-Cal

Kern Family Healthcare

HealthNet

Question Title

Other

VA Choice

Private Payment

Other (please specify)

Kern Valley Healthcare District Community Survey

Question Title

1. How do you keep up on local news and issues in our valley?

Question Title

2. If you are getting the majority of your local news from one of the local radio channels, what time of day do you typically tune- in?

Question Title

3. Which local Facebook pages do you follow?

Question Title

4. When you make choices about where to go for LOCAL primary healthcare (clinic, laboratory, diagnostics, physical therapy), what factors most influence your decision? Please rank each of these in relative importance:

Question Title

5. When you choose to drive elsewhere for primary healthcare (clinic, laboratory, diagnostics, physical therapy), what factors most influence your decision:

Question Title

Primary Care

Question Title

Diagnostic Studies

Question Title

Women’s Health

Question Title

Maternal and Infant Health

Question Title

Specialty Care

Question Title

Behavioral Health

Question Title

Primary Care

Question Title

Diagnostic Studies

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Women’s Health

Question Title

Maternal and Infant Health

Question Title

Specialists

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Chronic Disease Counseling & Treatment

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Surgery

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Behavioral Health

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Medicare

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Commercial Insurers

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Medi-Cal

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Other

Question Title

Your comments and recommendations are welcome.

**5. When you choose to drive elsewhere for primary healthcare (clinic, laboratory, diagnostics, physical therapy), what factors most influence your decision:**