Town of Monson Comcast Customer Satisfaction Survey

Comcast's cable service contract is up for renewal. This survey is designed to get a better understanding of how well Comcast's services are serving the community. The data collected from this survey will be used strictly for the purpose of the cable television license renewal process and will never be sold or used for any other purpose.

* 1. How long have you been a subscriber to Comcast cable?

New Subscriber

1-3 years

3-5 years

6 or more years

* 2. Do you get any of the following additional services from Comcast?

Internet

Telephone

Home Security

Mobile Telephone

* 3. How would you rate the picture quality of Comcast's service?

1 (poor)

5 (excellent)

Clear

i We adjusted the number you entered based on the slider’s scale.

* 4. How would you rate the sound quality of Comcast's service?

1 (poor)

5 (excellent)

Clear

i We adjusted the number you entered based on the slider’s scale.

* 5. How would you rate the on-air signal quality of Comcast's service?

1 (poor)

5 (excellent)

Clear

i We adjusted the number you entered based on the slider’s scale.

* 6. How would you rate Comcast's customer service quality?

1 (poor)

5 (excellent)

Clear

i We adjusted the number you entered based on the slider’s scale.

* 7. How would you rate the cost of Comcast's services?

1 (too expensive)

5 (very reasonable)

Clear

i We adjusted the number you entered based on the slider’s scale.

* 8. How often do you have problems with Comcast in the following areas?

	Never	Seldom	Often
Cable TV outages	Cable TV outages Never	Cable TV outages Seldom	Cable TV outages Often
Specific channel outages	Specific channel outages Never	Specific channel outages Seldom	Specific channel outages Often
Delays in repair services	Delays in repair services Never	Delays in repair services Seldom	Delays in repair services Often
Poor reception	Poor reception Never	Poor reception Seldom	Poor reception Often
Volume/Sound issue	Volume/Sound issue Never	Volume/Sound issue Seldom	Volume/Sound issue Often
Converter box failure	Converter box failure Never	Converter box failure Seldom	Converter box failure Often

* 9. How would you rank the value of Comcast's services?

Poor

Needs Improvement

Acceptable

Excellent

* 10. Taking into account the offerings from Comcast, the cost, and your experience with customer service, does Comcast cable service meet your needs?

Yes

No opinion

* 11. Do you watch local television programming on public access television?

Never

Occasionally

Often

Very often

* 12. What local television channels do you watch?

Channel 12 -- M-Pact TV (public access programming)

Channel 15 -- M-Pact TV (live government meetings)

None

* 13. Do you watch local government meetings on public access television?

Yes

* 14. Do you visit the www.m-pact.tv website?

Yes

* 15. What additional programming would you like to see on public access television?

Arts/Music

City Government

Educational Programming

Children's Programming

Religion

Public Domain Programs (Horror, Retro, Misc.)

Other (please specify)

* 1. How long have you been a subscriber to Comcast cable?

* 2. Do you get any of the following additional services from Comcast?

* 3. How would you rate the picture quality of Comcast's service?

* 4. How would you rate the sound quality of Comcast's service?

* 5. How would you rate the on-air signal quality of Comcast's service?

* 6. How would you rate Comcast's customer service quality?

* 7. How would you rate the cost of Comcast's services?

* 8. How often do you have problems with Comcast in the following areas?

* 9. How would you rank the value of Comcast's services?

* 10. Taking into account the offerings from Comcast, the cost, and your experience with customer service, does Comcast cable service meet your needs?

* 11. Do you watch local television programming on public access television?

* 12. What local television channels do you watch?

* 13. Do you watch local government meetings on public access television?

* 14. Do you visit the www.m-pact.tv website?

* 15. What additional programming would you like to see on public access television?

* 16. Any other comments you would like to share with the town about cable service?