Comcast's cable service contract is up for renewal. This survey is designed to get a better understanding of how well Comcast's services are serving the community. The data collected from this survey will be used strictly for the purpose of the cable television license renewal process and will never be sold or used for any other purpose. 

* 1. How long have you been a subscriber to Comcast cable?

* 2. Do you get any of the following additional services from Comcast?

* 3. How would you rate the picture quality of Comcast's service?

1 (poor)
i We adjusted the number you entered based on the slider’s scale.

* 4. How would you rate the sound quality of Comcast's service?

1 (poor)
i We adjusted the number you entered based on the slider’s scale.

* 5. How would you rate the on-air signal quality of Comcast's service?

1 (poor)
i We adjusted the number you entered based on the slider’s scale.

* 6. How would you rate Comcast's customer service quality?

1 (poor)
i We adjusted the number you entered based on the slider’s scale.

* 7. How would you rate the cost of Comcast's services?

1 (too expensive)
i We adjusted the number you entered based on the slider’s scale.

* 8. How often do you have problems with Comcast in the following areas?

  Never Seldom Often
Cable TV outages
Specific channel outages
Delays in repair services
Poor reception
Volume/Sound issue
Converter box failure

* 9. How would you rank the value of Comcast's services?

* 10. Taking into account the offerings from Comcast, the cost, and your experience with customer service, does Comcast cable service meet your needs?

* 11. Do you watch local television programming on public access television?

* 12. What local television channels do you watch?

* 13. Do you watch local government meetings on public access television?

* 14. Do you visit the www.m-pact.tv website?

* 15. What additional programming would you like to see on public access television?

* 16. Any other comments you would like to share with the town about cable service?

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