* 1. What are the reasons you chose WMVS for your veterinary care? (Choose all that apply)

* 2. Our Facility is:

  YES NO UNSURE
Neat and clean
Odor free
Comfortable
Child friendly
Pet friendly
Safe

* 3. What department served you?

* 4. The team member I spoke with on the phone was (please proceed to next question if you did not speak with anyone on the phone):

  Strongly Agree Agree Not Sure Disagree Strongly Disagree
Prompt in answering the phone
Friendly and attentive
Informative
Complete in addressing my needs

* 5. When I visited the clinic, the receptionist

  Strongly Agree Agree Not Sure Disagree Strongly Disagree
greeted me promptly
gave me undivided attention
was friendly and caring
was helpful
answered my questions

* 6. The technician

  Strongly Agree Agree Not Sure Strongly Disagree Disagree
was friendly and caring
was proficient and knowledgeable
treated my pet with care
gave me the information I needed

* 7. The Veterinarian:

  Strongly Agree Agree Not Sure Disagree Strongly Disagree
Treated my animal and me with compassion
Was professional in manner and appearance
Was polite and friendly
Listened to what I said
Took an appropriate amount of time with me
Gave clear advice about how to care for my animal
Answered my questions

* 8. From the following list, please choose your top three service desires:

* 9. General Questions:

  Strongly Agree Agree Not Sure Disagree Strongly Disagree
Was your wait time reasonable?
Did you feel you received a good value?
Would you recommend us to others?
Did we meet your expectations?

* 10. What is your preferred method to receive reminders?

Report a problem

T