Family Satisfaction Survey 2021

We appreciate your time in completing this survey. Your feedback is important to us and it helps us improve our services.

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* 1. Residential care service name

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* 2. What best describes your involvement with us?

Spouse of resident

Relative of resident

Friend of resident

Resident’s nominated representative

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* 3. Your Gender

Male

Female

Non-binary/third gender

Prefer to self-describe

Prefer not to say

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* 4. How long has your loved one been living at this Whiddon service?

Less than 6 months

6-12 months

1-2 years

2-5 years

Over 5 years

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* 5. Does your loved one like the food here?

Yes

Sometimes

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* 6. Does your loved one feel safe here?

Yes

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* 7. Is the home well run?

Yes

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* 8. How easy is it for your loved one to get the care they need?

Very easy

Easy

Somewhat difficult

Very difficult

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* 9. Do staff know what they are doing?

Yes

Unsure

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* 10. Do staff encourage your loved one to do as much as possible for himself/herself?

Yes

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* 11. Do you feel the staff know your loved one well?

Yes

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* 12. Do you feel the staff treat your loved one with respect?

Yes

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* 13. Does management follow up when you raise things with them?

Yes

Unsure

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* 14. Do you feel the staff are kind and caring towards your loved one?

Yes

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* 15. Does your loved one have a say over his/her activities? E.g. When he/she gets up, showered, etc.

Yes

Sometimes

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* 16. Are there enough things to do here that interest you during the week?

Yes

No (If no, please go to 17)

Somewhat (If somewhat, please go to 17)

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* 17. If you selected No or Somewhat, what would you like more of?

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* 18. Are there enough things to do here at the weekend?

Yes

No (If no, please go to 18)

Somewhat (If somewhat, please go to 18)

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* 19. If you selected No or Somewhat, what would you like more of?

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* 20. Have staff been able to assist in staying in touch with your loved one?

Yes

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* 21. How would you rate this care home?

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* 22. How likely is it that you would recommend this care home to a friend or colleague?

Not at all likely

Extremely likely