a) The cleanliness of the pharmacy....………….
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b) The comfort and convenience of the waiting areas (e.g. seating or standing room)..
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c) Having in stock the medicines/appliances you need ……………………………………………..
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d) Offering a clear and well organised layout...............................
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e) How long you have to wait to be served …...............................…….............
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f) Having somewhere available where you could speak without being overheard, if you wanted to...
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