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Surgical Holdings Customer Satisfaction Survey
1.
What Surgical Holdings products or services have you used before?
SMART Instrument Repair
New Surgical Instruments
Instrument Refurbishment
Orthopaedic Power Tool Repair
Veterinary Instruments
Sterile Packed Kirschner Wires and / or Pins
Electrosurgery Equipment and Leads
Rigid Endoscope Repair
CPD / Education
Non-sterile Kirchner Wires and / or Pins
None of the above
Other (please specify)
2.
On a scale of 0 to 10,
How likely is it that you would recommend Surgical Holdings to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
3.
Overall, how satisfied or dissatisfied are you with Surgical Holdings?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
4.
Which of the following words would you use to describe our products and services? Select all that apply.
Reliable
Competitively Priced
Adaptable
High Quality
Approachable
Unique
Good Value for Money
Unreliable
Overpriced
Rigid
Poor Quality
Poor Communication
Impractical
Overpriced
5.
How well do Surgical Holdings meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
6.
How would you rate the quality of Surgical Holdings products and services?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
7.
How would you rate the value for money of Surgical Holdings products and services?
Excellent
Above average
Average
Below average
Poor
8.
How responsive have we been to your questions or concerns about our products?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
Not applicable
9.
How long have you been a customer of Surgical Holdings?
This is my first purchase
Less than six months
Six months to a year
1 - 2 years
3 or more years
I haven't made a purchase yet
10.
How likely are you to purchase any of our products again?
Extremely likely
Very likely
Somewhat likely
Not so likely
Not at all likely
11.
Do you have any other comments, questions, or concerns?
12.
How do you find out information about Surgical Holdings products and services?
Catalogue
Surgical Holdings Website
Sales Representative
Customer Services (email)
Customer Services (phone)
Social Media
Other (please specify)
13.
Please enter a previous PO number (to validate that you aren't a robot!) Or tell us you haven't ordered yet.
Current Progress,
0 of 13 answered
