Surgical Holdings Customer Satisfaction Survey

Question Title

* 1. What Surgical Holdings products or services have you used before?

SMART Instrument Repair

New Surgical Instruments

Instrument Refurbishment

Orthopaedic Power Tool Repair

Veterinary Instruments

Sterile Packed Kirschner Wires and / or Pins

Electrosurgery Equipment and Leads

Rigid Endoscope Repair

CPD / Education

Non-sterile Kirchner Wires and / or Pins

None of the above

Other (please specify)

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* 2. How likely is it that you would recommend Surgical Holdings to a friend or colleague?

NOT AT ALL LIKELY

EXTREMELY LIKELY

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* 3. Overall, how satisfied or dissatisfied are you with Surgical Holdings?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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* 4. Which of the following words would you use to describe our products and services? Select all that apply.

Reliable

Competitively Priced

Adaptable

High Quality

Approachable

Unique

Good Value for Money

Unreliable

Overpriced

Rigid

Poor Quality

Poor Communication

Impractical

Overpriced

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* 5. How well do Surgical Holdings meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

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* 6. How would you rate the quality of Surgical Holdings products and services?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

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* 7. How would you rate the value for money of Surgical Holdings products and services?

Excellent

Above average

Average

Below average

Poor

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* 8. How responsive have we been to your questions or concerns about our products?

Extremely responsive

Very responsive

Somewhat responsive

Not so responsive

Not at all responsive

Not applicable

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* 9. How long have you been a customer of Surgical Holdings?

This is my first purchase

Less than six months

Six months to a year

1 - 2 years

3 or more years

I haven't made a purchase yet

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* 10. How likely are you to purchase any of our products again?

Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

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* 11. Do you have any other comments, questions, or concerns?

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* 12. How do you find out information about Surgical Holdings products and services?

Catalogue

Surgical Holdings Website

Sales Representative

Customer Services (email)

Customer Services (phone)

Social Media

Other (please specify)

Surgical Holdings Customer Satisfaction Survey

Question Title

* 1. What Surgical Holdings products or services have you used before?

Question Title

* 2. How likely is it that you would recommend Surgical Holdings to a friend or colleague?

Question Title

* 3. Overall, how satisfied or dissatisfied are you with Surgical Holdings?

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* 4. Which of the following words would you use to describe our products and services? Select all that apply.

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* 5. How well do Surgical Holdings meet your needs?

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* 6. How would you rate the quality of Surgical Holdings products and services?

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* 7. How would you rate the value for money of Surgical Holdings products and services?

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* 8. How responsive have we been to your questions or concerns about our products?

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* 9. How long have you been a customer of Surgical Holdings?

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* 10. How likely are you to purchase any of our products again?

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* 11. Do you have any other comments, questions, or concerns?

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* 12. How do you find out information about Surgical Holdings products and services?

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* 13. Please enter a previous PO number (to validate that you aren't a robot!) Or tell us you haven't ordered yet.