Customer Service Survey Question Title * 1. How often does this store have what you want in stock? Extremely often Very often Moderately often Slightly often Not at all often Question Title * 2. Compared to similar thrift stores, how fair are this store's prices? Extremely Fair Very Fair Moderately Fair Slightly Fair Not at all Fair Question Title * 3. Compared to similar stores, how broad is the selection available at this store? Extremely broad Very Broad Moderately Broad Slightly Broad Not broad at all Question Title * 4. How often do you use this store's coupons? Extremely Often Very Often Moderately Often Slightly Often Not at all Often Question Title * 5. How much do you typically save using this store's coupons? A great deal A lot A moderate amount A little Not at all Question Title * 6. How helpful are the employees at this store? Extremely Helpful Very Helpful Moderately Helpful Slightly Helpful Not helpful at all Question Title * 7. How friendly are the employees at this store? Extremely Friendly Very Friendly Moderately Friendly Slightly Friendly Not friendly at all Other (please specify) Question Title * 8. How clean is this store? Extremely Clean Very Clean Moderately Clean Slightly Clean Not clean at all Question Title * 9. How easy is it to find this store? Extremely Easy Very Easy Moderately Easy Slightly Easy Not easy at all Question Title * 10. How fair is this store's return policy? Extremely Fair Very Fair Moderately Fair Slightly Fair Not Fair at all N/A Question Title * 11. How effective is this store at resolving customer concerns? Extremely Effective Very Effective Moderately Effective Slightly Effective Not effective at all N/A Question Title * 12. Overall, are you satisfied with this store, neither satisfied nor dissatisfied it, or dissatisfied with it? Extremely Satisfied Moderately Satisfied Slightly Satisfied Neither satisfied nor dissatisfied Slightly dissatisfied Moderately dissatisfied Extremely dissatisfied Question Title * 13. How likely are you to recommend this store to others? Extremely Likely Very Likely Moderately Likely Slightly Likley Not at all likely Question Title * 14. Can you tell us which age group you fall into? Under 16 17 - 25 26 - 35 36 - 45 46 - 55 56+ Question Title * 15. When do you think a charity/thrift shop should be open in South Washington County? Monday - Friday 10 am - 4 pm Saturday 10 am - 4 pm Mornings only Afternoons only Weekends only Other (please specify) Question Title * 16. Do you currently shop at Stone Soup Thrift store? Yes No Question Title * 17. How often so you visit us? Very regularly Once a week Twice a month Once a month A few times a year Once a year Question Title * 18. Are you likely to donate to Stone Soup Thrift shop? Very Likely Likely Not Likely at all Question Title * 19. Are there any other services that Stone Soup could provide? (please tick all that apply and add any others you think relevant) Clothing repair/alteration service Classes on how to make crafts with thrift store items Classes by a thrift store fashion consultant Specialist-second hand goods: books, records/CDs, toys Other (please specify) Question Title * 20. . * Do you live in South Washington County? Yes No Question Title * 21. What would make you most likely to go to Stone Soup Thrift Store, if you don't already go? Done
