Customer Comment Card

Thank you for your input!

Question Title

* 1. Date of Visit

Date / Time

Date

Time

AM/PM

Question Title

* 2. Ages of Children Present:

Question Title

* 3. Based on your experience, please rate the following Customer Service Attributes form 1-5.

	Unacceptable	Below expectations	Meets expectations	Above expectations	Exceeds expectations
Check-in completed in a timely fashion	Check-in completed in a timely fashion Unacceptable	Check-in completed in a timely fashion Below expectations	Check-in completed in a timely fashion Meets expectations	Check-in completed in a timely fashion Above expectations	Check-in completed in a timely fashion Exceeds expectations
Front desk staff is welcoming and able to answer questions	Front desk staff is welcoming and able to answer questions Unacceptable	Front desk staff is welcoming and able to answer questions Below expectations	Front desk staff is welcoming and able to answer questions Meets expectations	Front desk staff is welcoming and able to answer questions Above expectations	Front desk staff is welcoming and able to answer questions Exceeds expectations
Exhibit hall floors and exhibits are clean and in good repair	Exhibit hall floors and exhibits are clean and in good repair Unacceptable	Exhibit hall floors and exhibits are clean and in good repair Below expectations	Exhibit hall floors and exhibits are clean and in good repair Meets expectations	Exhibit hall floors and exhibits are clean and in good repair Above expectations	Exhibit hall floors and exhibits are clean and in good repair Exceeds expectations
Restrooms are clean and well-supplied	Restrooms are clean and well-supplied Unacceptable	Restrooms are clean and well-supplied Below expectations	Restrooms are clean and well-supplied Meets expectations	Restrooms are clean and well-supplied Above expectations	Restrooms are clean and well-supplied Exceeds expectations
Exhibit hall staff is knowledgeable and readily available	Exhibit hall staff is knowledgeable and readily available Unacceptable	Exhibit hall staff is knowledgeable and readily available Below expectations	Exhibit hall staff is knowledgeable and readily available Meets expectations	Exhibit hall staff is knowledgeable and readily available Above expectations	Exhibit hall staff is knowledgeable and readily available Exceeds expectations
Crowd control and safety are well-managed	Crowd control and safety are well-managed Unacceptable	Crowd control and safety are well-managed Below expectations	Crowd control and safety are well-managed Meets expectations	Crowd control and safety are well-managed Above expectations	Crowd control and safety are well-managed Exceeds expectations
Museum staff is professional and friendly	Museum staff is professional and friendly Unacceptable	Museum staff is professional and friendly Below expectations	Museum staff is professional and friendly Meets expectations	Museum staff is professional and friendly Above expectations	Museum staff is professional and friendly Exceeds expectations

Question Title

* 4. Did you have a positive or negative experience that impacted your Discovery Lab visit? Please describe.

Question Title

* 5. Do you have any additional ideas or recommendations that you would like to share?

Question Title

* 6. If we have questions, may we contact you?

Name

Email Address

Phone Number