Kitsap Tennis and Athletic Center (KTAC)Membership Feedback Survey

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1. How long have you been a member at KTAC? (Required.)

Less than 1 year

1 – 3 years

3 – 5 years

5 – 7 years

7 – 9 years

10 – 15 years

15 – 20 years

More than 20 years

N/A

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2. What type of member are you? (Required.)

Single

Family

Senior

N/A

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3. What type of membership do you have? (Required.)

Tennis

Associate

Racquetball

Swim

Non-Member

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4. What is your age range? (Required.)

0-18

18 – 35

36 – 55

56 – 75

75+

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5. How often do you use the Center? (Required.)

Daily

Weekly

Monthly

Quarterly

Once or twice a year

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6. KTAC is open the following hours:

Monday-Thursday | 6am-9pm
Friday | 6am-8pm
Saturday | 8am-6pm
Sunday | 8am-7pm

Are you satisfied with KTAC's operating hours? (Required.)

I am satisfied with the current hours

I would like the Center to open earlier

I would like the Center to stay open later

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7. Which programs do you participate in at the Center? (Select all that apply) (Required.)

Youth Tennis Lessons

Adult Tennis Lessons

Private coaching

Tournaments

Drop In Doubles Match Play

Tennis Socials

Youth swim Lessons

Adult swim lessons

Aqua Fit

Yoga

Private Swim Lessons

Lap Swim

Personal Training

Group Fitness Classes

Cardio Equipment

Weight Room Equipment

Other (please specify)

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8. How do you sign up for classes or court time? (Required.)

In person

Via email

Via snail mail

Online

N/A

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9. Please rate the following aspects of KTAC's services and facilities.

	1 - Poor	2 - Fair	3 - Good	4 - Very Good	5 - Excellent	6- N/A
Ability to get classes or court time	Ability to get classes or court time 1 - Poor	Ability to get classes or court time 2 - Fair	Ability to get classes or court time 3 - Good	Ability to get classes or court time 4 - Very Good	Ability to get classes or court time 5 - Excellent	Ability to get classes or court time 6- N/A
Quality of tennis lessons	Quality of tennis lessons 1 - Poor	Quality of tennis lessons 2 - Fair	Quality of tennis lessons 3 - Good	Quality of tennis lessons 4 - Very Good	Quality of tennis lessons 5 - Excellent	Quality of tennis lessons 6- N/A
Quality of swim lessons	Quality of swim lessons 1 - Poor	Quality of swim lessons 2 - Fair	Quality of swim lessons 3 - Good	Quality of swim lessons 4 - Very Good	Quality of swim lessons 5 - Excellent	Quality of swim lessons 6- N/A
Quality of fitness classes	Quality of fitness classes 1 - Poor	Quality of fitness classes 2 - Fair	Quality of fitness classes 3 - Good	Quality of fitness classes 4 - Very Good	Quality of fitness classes 5 - Excellent	Quality of fitness classes 6- N/A
Quality of fitness equipment	Quality of fitness equipment 1 - Poor	Quality of fitness equipment 2 - Fair	Quality of fitness equipment 3 - Good	Quality of fitness equipment 4 - Very Good	Quality of fitness equipment 5 - Excellent	Quality of fitness equipment 6- N/A
Quality of tennis coaches	Quality of tennis coaches 1 - Poor	Quality of tennis coaches 2 - Fair	Quality of tennis coaches 3 - Good	Quality of tennis coaches 4 - Very Good	Quality of tennis coaches 5 - Excellent	Quality of tennis coaches 6- N/A
Quality of fitness instructors	Quality of fitness instructors 1 - Poor	Quality of fitness instructors 2 - Fair	Quality of fitness instructors 3 - Good	Quality of fitness instructors 4 - Very Good	Quality of fitness instructors 5 - Excellent	Quality of fitness instructors 6- N/A
Cleanliness of the overall facility	Cleanliness of the overall facility 1 - Poor	Cleanliness of the overall facility 2 - Fair	Cleanliness of the overall facility 3 - Good	Cleanliness of the overall facility 4 - Very Good	Cleanliness of the overall facility 5 - Excellent	Cleanliness of the overall facility 6- N/A
Cleanliness of the locker rooms	Cleanliness of the locker rooms 1 - Poor	Cleanliness of the locker rooms 2 - Fair	Cleanliness of the locker rooms 3 - Good	Cleanliness of the locker rooms 4 - Very Good	Cleanliness of the locker rooms 5 - Excellent	Cleanliness of the locker rooms 6- N/A
Upkeep of the facility	Upkeep of the facility 1 - Poor	Upkeep of the facility 2 - Fair	Upkeep of the facility 3 - Good	Upkeep of the facility 4 - Very Good	Upkeep of the facility 5 - Excellent	Upkeep of the facility 6- N/A
Upkeep of the tennis courts	Upkeep of the tennis courts 1 - Poor	Upkeep of the tennis courts 2 - Fair	Upkeep of the tennis courts 3 - Good	Upkeep of the tennis courts 4 - Very Good	Upkeep of the tennis courts 5 - Excellent	Upkeep of the tennis courts 6- N/A
Upkeep of the swimming pool	Upkeep of the swimming pool 1 - Poor	Upkeep of the swimming pool 2 - Fair	Upkeep of the swimming pool 3 - Good	Upkeep of the swimming pool 4 - Very Good	Upkeep of the swimming pool 5 - Excellent	Upkeep of the swimming pool 6- N/A
Upkeep of the fitness equipment	Upkeep of the fitness equipment 1 - Poor	Upkeep of the fitness equipment 2 - Fair	Upkeep of the fitness equipment 3 - Good	Upkeep of the fitness equipment 4 - Very Good	Upkeep of the fitness equipment 5 - Excellent	Upkeep of the fitness equipment 6- N/A
Friendliness of staff	Friendliness of staff 1 - Poor	Friendliness of staff 2 - Fair	Friendliness of staff 3 - Good	Friendliness of staff 4 - Very Good	Friendliness of staff 5 - Excellent	Friendliness of staff 6- N/A
Overall Customer Service	Overall Customer Service 1 - Poor	Overall Customer Service 2 - Fair	Overall Customer Service 3 - Good	Overall Customer Service 4 - Very Good	Overall Customer Service 5 - Excellent	Overall Customer Service 6- N/A
Quality of the lifeguards	Quality of the lifeguards 1 - Poor	Quality of the lifeguards 2 - Fair	Quality of the lifeguards 3 - Good	Quality of the lifeguards 4 - Very Good	Quality of the lifeguards 5 - Excellent	Quality of the lifeguards 6- N/A
Communication around pool closures, new registration, new programs	Communication around pool closures, new registration, new programs 1 - Poor	Communication around pool closures, new registration, new programs 2 - Fair	Communication around pool closures, new registration, new programs 3 - Good	Communication around pool closures, new registration, new programs 4 - Very Good	Communication around pool closures, new registration, new programs 5 - Excellent	Communication around pool closures, new registration, new programs 6- N/A

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10. Do you currently receive KTAC online communications? (Required.)

Yes

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11. Have you attended KTAC’s community events (i.e. Easter Egg Hunt, Halloween Carnival, and Reindeer Games in the past?

Yes

Unsure

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12. If yes, how many have do you typically attend each year?

All of them

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13. Please rate the community events you have attended

1 - Poor

2 - Fair

3 - Good

4 - Very Good

5 - Excellent

N/A

1 - Poor

2 - Fair

3 - Good

4 - Very Good

5 - Excellent

N/A

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14. Have you attended KTAC’s fundraiser in the past (Required.)

Yes

Not Sure

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15. If yes, how many have you attended in the past 5 years

All of them

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16. Please rate the fundraisers you have attended

1 - Poor

2 - Fair

3 - Good

4 - Very Good

5 - Excellent

N/A

1 - Poor

2 - Fair

3 - Good

4 - Very Good

5 - Excellent

N/A

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17. If KTAC started a major capital campaign to make significant capital improvements in the facility – i.e., repurpose racquetball courts for pickleball, cover the outdoor tennis courts, upgrade fitness equipment would you contribute? (Required.)

Yes

Not Sure

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18. If you answered Yes, how much would you be willing to contribute?

less than $1,000

$7,500

$20,000+

Clear

i We adjusted the number you entered based on the slider’s scale.

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19. I would be willing to volunteer with KTAC in any capacity - i.e, helping with a program or community event, office admin, social media, serving on the board of directors... (Required.)

Yes

Kitsap Tennis and Athletic Center (KTAC)Membership Feedback Survey

Question Title

* 1. How long have you been a member at KTAC? (Required.)

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* 2. What type of member are you? (Required.)

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* 3. What type of membership do you have? (Required.)

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* 4. What is your age range? (Required.)

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* 5. How often do you use the Center? (Required.)

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* 6. KTAC is open the following hours: Monday-Thursday | 6am-9pmFriday | 6am-8pmSaturday | 8am-6pmSunday | 8am-7pmAre you satisfied with KTAC's operating hours? (Required.)

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* 7. Which programs do you participate in at the Center? (Select all that apply) (Required.)

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* 8. How do you sign up for classes or court time? (Required.)

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* 9. Please rate the following aspects of KTAC's services and facilities.

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* 10. Do you currently receive KTAC online communications? (Required.)

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* 11. Have you attended KTAC’s community events (i.e. Easter Egg Hunt, Halloween Carnival, and Reindeer Games in the past?

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* 12. If yes, how many have do you typically attend each year?

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* 13. Please rate the community events you have attended

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* 14. Have you attended KTAC’s fundraiser in the past (Required.)

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* 15. If yes, how many have you attended in the past 5 years

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* 16. Please rate the fundraisers you have attended

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* 17. If KTAC started a major capital campaign to make significant capital improvements in the facility – i.e., repurpose racquetball courts for pickleball, cover the outdoor tennis courts, upgrade fitness equipment would you contribute? (Required.)

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* 18. If you answered Yes, how much would you be willing to contribute?

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* 19. I would be willing to volunteer with KTAC in any capacity - i.e, helping with a program or community event, office admin, social media, serving on the board of directors... (Required.)

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* 20. Please share any additional feedback you wish KTAC to have here.

Kitsap Tennis and Athletic Center (KTAC)
Membership Feedback Survey

1. How long have you been a member at KTAC? (Required.)

2. What type of member are you? (Required.)

3. What type of membership do you have? (Required.)

4. What is your age range? (Required.)

5. How often do you use the Center? (Required.)

6. KTAC is open the following hours:

Monday-Thursday | 6am-9pm
Friday | 6am-8pm
Saturday | 8am-6pm
Sunday | 8am-7pm

Are you satisfied with KTAC's operating hours? (Required.)

7. Which programs do you participate in at the Center? (Select all that apply) (Required.)

8. How do you sign up for classes or court time? (Required.)

9. Please rate the following aspects of KTAC's services and facilities.

10. Do you currently receive KTAC online communications? (Required.)

11. Have you attended KTAC’s community events (i.e. Easter Egg Hunt, Halloween Carnival, and Reindeer Games in the past?

12. If yes, how many have do you typically attend each year?

13. Please rate the community events you have attended

14. Have you attended KTAC’s fundraiser in the past (Required.)

15. If yes, how many have you attended in the past 5 years

16. Please rate the fundraisers you have attended

17. If KTAC started a major capital campaign to make significant capital improvements in the facility – i.e., repurpose racquetball courts for pickleball, cover the outdoor tennis courts, upgrade fitness equipment would you contribute? (Required.)

18. If you answered Yes, how much would you be willing to contribute?

19. I would be willing to volunteer with KTAC in any capacity - i.e, helping with a program or community event, office admin, social media, serving on the board of directors... (Required.)

20. Please share any additional feedback you wish KTAC to have here.