Hanover & District Hospital Patient Satisfaction Survey

HDH is dedicated to providing our patient satisfaction surveys in a format that all Ontarians can use and understand under the Accessibility for Ontarians with Disabilities Act (AODA).
We would like to inform you that if the format presented here does not meet your disability needs, there is an accessible format available upon request.  Please speak to a healthcare provider.

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* 1. Did you have confidence and trust in the Diagnostic Imaging staff treating you?

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* 2. When staff came to greet you, did they introduce themselves?

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* 3. Was your identification confirmed before beginning your procedure or exam?

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* 4. Did you see the healthcare provider clean their hands before performing care on you?

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* 5. Were you given enough information about your procedure or test today?

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* 6. Were there any barriers (physical, language, accessibility) that made it difficult to access services? (Please comment below if there were barriers)

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* 7. Did you receive enough information from hospital staff about what to do if you were worried about your condition or treatment after your left the hospital?

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* 8. Did you find the hospital environment clean and comfortable?

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* 9. How would you rate your experience with the Lab and Diagnostic Imaging Staff who performed your procedure?

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* 10. Overall, how would you rate the care and services you received at the Hanover & District Hospital?

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* 11. Is there anything we could of done better?

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* 12. Is there anything we did well?

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