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LIBRARY SERVICES SURVEY 2026

The OUM Library is conducting a survey to assess the satisfaction of library services for the year 2026. Please take a moment to complete this questionnaire. Your participation is Voluntary and Anonymous. Collected data will only be accessible to the library researchers conducting the survey.

THANK YOU FOR YOUR COOPERATION.
1.User Category(Required.)
2.Gender(Required.)
3.Age(Required.)
4.Matric Number
5.Semester Intake (Example: Month: 1, Year: 2024)
6.Faculty
7.Department (for staff only)
8.Learning Centre
9.How frequently do you come / visit the library?(Required.)
10.How often do you access the library portal/Website?(Required.)
11.Why do you visit the library or library portal/website?(Required.)
12.
A : STAFF PERFORMANCE AND SERVICE QUALITY (Staff at Main Library)
Please indicate your level of satisfaction for each statement according to the scale given.
Never Use
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Competent and professional
Helpful
Customer Friendly
Efficient
Knowledgeable
13.
A : STAFF PERFORMANCE AND SERVICE QUALITY (Staff at Resource Centre)
Please indicate your level of satisfaction for each statement according to the scale given.
Never Use
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Competent and professional
Helpful
Customer Friendly
Efficient
Knowledgeable
14.
B : SERVICES (Main Library)
Please indicate your level of satisfaction for each statement according to the scale given.
Never Use
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Access to online databases
The Library Portal is easy to use
Borrowing and Returning Service
User Education Programme (Information Skills Workshop / Library Skills Clinics / APA Citation)
Interlibrary Loan (Book request with others Library)
Intralibrary Loan (book request within OUM)
Document Delivery Service (Article request)
Internet connection at the Main Library
Online enquiry service (e.g. Email, Library live Chat, Ask the Library, Library WhatsApp)
Social Media (Facebook, Telegram, Instagram, Youtube)
Disseminating about the Library Information
Arrangement of books on shelves
15.
B : SERVICES (Resource Centre at Learning Centre)
Please indicate your level of satisfaction for each statement according to the scale given.
Never Use
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Borrowing and Returning Service
User Education Programme (Information Skills Workshop / Library Skills Clinics / APA Citation)
Internet connection (Wifi)
Disseminating about the Library information
Arrangement of Books on shelves
16.
C: COLLECTIONS (Printed and Non-Printed)
Please indicate your level of satisfaction for each statement according to the scale given.(Required.)
Never Use
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Online databases easy to access
Main Library collections & Databases provide relevant resources
Library collections at the Learning Centres provide relevant resources
Students can easily access digital materials
Electronic resources accessible from home or office
17.
D : FACILITIES (at Main Library)
Please indicate your level of satisfaction for each statement according to the scale given.
Never Use
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Wi-Fi Services
Self-Check Machine (Borrowing)
Book Drop Machine (Returning)
Computer Area
Carrel Area
Study Spaces and Reading Area
18.
D : FACILITIES (Resource Centre at Learning Centre)
Please indicate your level of satisfaction for each statement according to the scale given.
Never Use
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Wi-Fi Services
Computer Area
Study Spaces and Reading Area
19.
E : ENVIRONMENT (at Main Library)
Please indicate your level of satisfaction for each statement according to the scale given.
Never Use
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Library opening hours
Learning environment (Temperature and Lighting)
Cleanliness of the library
Seating arrangement in the library
Library’s air conditioning / ventilation
Location
20.
E : ENVIRONMENT (Resource Centre at Learning Centre)
Please indicate your level of satisfaction for each statement according to the scale given.
Never Use
Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied
Library opening hours
Learning environment (Temperature and Lighting)
Cleanliness of the library
Seating arrangement in the library
Library’s air conditioning / ventilation
21.Overall, the service meets my needs.(Required.)
22.Do you have any other suggestions for improvement?(Required.)