myRSVL Customer Satisfaction Survey

Thank you for taking the time to complete our survey. Your feedback is appreciated and is essential to improving our services.

Question Title

* 1. What is your primary reason for using myRSVL?

Submitting a service request

Checking the status of a service request

Providing feedback or suggestions

Getting information regarding the City of Roseville (services, policy etc.)

Other (please specify)

Question Title

* 2. How did you access myRSVL?

myRSVL mobile app

myRSVL online

Rosie, our chatbot

Question Title

* 3. Which user type best describes you?

Roseville resident

Roseville business owner

Visitor

Other (please specify)

Question Title

* 4. How often do you use myRSVL

Daily

Weekly

Monthly

Rarely

First time

Question Title

* 5. How easy is it to navigate and find infomation on myRSVL?

Very easy

Somewhat easy

Neither easy nor difficult

Somewhat difficult

Very difficult

Question Title

* 6. How satisfied are you with the response time to your service request made through myRSVL?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

I didn't make a service request

Question Title

* 7. How would you rate the overall quality of services provided by myRSVL?

Excellent

Good

Fair

Poor

Very poor

Question Title

* 8. How likely are you to recommend myRSVL?

Very likely

Somewhat likely

Neither likely nor unlikely

Somewhat unlikely

Very unlikely

myRSVL Customer Satisfaction Survey

Question Title

* 1. What is your primary reason for using myRSVL?

Question Title

* 2. How did you access myRSVL?

Question Title

* 3. Which user type best describes you?

Question Title

* 4. How often do you use myRSVL

Question Title

* 5. How easy is it to navigate and find infomation on myRSVL?

Question Title

* 6. How satisfied are you with the response time to your service request made through myRSVL?

Question Title

* 7. How would you rate the overall quality of services provided by myRSVL?

Question Title

* 8. How likely are you to recommend myRSVL?

Question Title

* 9. Please share any specific experiences or feedback about the using myRSVL.

Question Title

* 10. What features or improvements would you like to see added to myRSVL?

Question Title

* 11. Do you have any additional comments or feedback about your experience with myRSVL?