NAMA Membership Survey 1. Question Title * 1. Please provide: Name: (Optional) Company: (Optional) Phone Number: (Optional) Question Title * 2. Please identify what NAMA member category your business falls into: (choose one category only) Vending, coffee and/or foodservice operator (under 100 employees) Vending, coffee and/or foodservice operator (over 100 employees) Supplier of food products Supplier of technology systems or support products Machine manufacturer for vending and/or coffee brewers Distributor Broker Sustaining(consultant, insurance, management services, etc.) Optional Comments Question Title * 3. How would you rate NAMA in its “ease of doing business?” not easy somewhat easy easy very easy extremely easy Optional Comments Question Title * 4. Which statement reflects your judgment as to how your business has improved as a result of your membership in NAMA? My membership in NAMA has no connection to my company’s business improvement. My membership in NAMA is occasionally connected to my company’s business improvement. My membership in NAMA is an ongoing resource in my company’s business improvement. Optional Comments Question Title * 5. Please provide an overall rating to each of the following NAMA Services on the four scales provided: How would you rate your overall awareness of this service? How important is this overall service to you as a member? How satisfied are you with the overall performance of this service? How much do you use or participate in this service? • NAMA OneShow: Tradeshow beginning in 2010. (exhibits, networking, pavilions, education, awards) 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA OneShow: Tradeshow beginning in 2010. (exhibits, networking, pavilions, education, awards) How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA OneShow: Tradeshow beginning in 2010. (exhibits, networking, pavilions, education, awards) How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA OneShow: Tradeshow beginning in 2010. (exhibits, networking, pavilions, education, awards) How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA OneShow: Tradeshow beginning in 2010. (exhibits, networking, pavilions, education, awards) How much do you use or participate in this service? menu • NAMA Coffee, Tea & Water Event: Trade show dedicated to coffee and coffee related services. (exhibits, networking & education) 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA Coffee, Tea & Water Event: Trade show dedicated to coffee and coffee related services. (exhibits, networking & education) How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA Coffee, Tea & Water Event: Trade show dedicated to coffee and coffee related services. (exhibits, networking & education) How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA Coffee, Tea & Water Event: Trade show dedicated to coffee and coffee related services. (exhibits, networking & education) How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA Coffee, Tea & Water Event: Trade show dedicated to coffee and coffee related services. (exhibits, networking & education) How much do you use or participate in this service? menu • NAMA Education: Executive Development (EDP), Supervisor Development (SDP), OneShow education tracks, etc. 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA Education: Executive Development (EDP), Supervisor Development (SDP), OneShow education tracks, etc. How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA Education: Executive Development (EDP), Supervisor Development (SDP), OneShow education tracks, etc. How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA Education: Executive Development (EDP), Supervisor Development (SDP), OneShow education tracks, etc. How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA Education: Executive Development (EDP), Supervisor Development (SDP), OneShow education tracks, etc. How much do you use or participate in this service? menu • NAMA Certification Programs: NAMA Certified Executive (NCE), Certified Coffee Specialist (CCS), Route Driver, Vending Technician 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA Certification Programs: NAMA Certified Executive (NCE), Certified Coffee Specialist (CCS), Route Driver, Vending Technician How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA Certification Programs: NAMA Certified Executive (NCE), Certified Coffee Specialist (CCS), Route Driver, Vending Technician How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA Certification Programs: NAMA Certified Executive (NCE), Certified Coffee Specialist (CCS), Route Driver, Vending Technician How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA Certification Programs: NAMA Certified Executive (NCE), Certified Coffee Specialist (CCS), Route Driver, Vending Technician How much do you use or participate in this service? menu • NAMA Information Technology: Access to industry standards, knowledge & systems to support your business. 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA Information Technology: Access to industry standards, knowledge & systems to support your business. How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA Information Technology: Access to industry standards, knowledge & systems to support your business. How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA Information Technology: Access to industry standards, knowledge & systems to support your business. How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA Information Technology: Access to industry standards, knowledge & systems to support your business. How much do you use or participate in this service? menu • NAMA Cashless Solutions: (Exclusively negotiated rates) A networked end-to-end solution that is hardware neutral, works with qualified communication suppliers and card associations for payment reconciliation and account management. 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA Cashless Solutions: (Exclusively negotiated rates) A networked end-to-end solution that is hardware neutral, works with qualified communication suppliers and card associations for payment reconciliation and account management. How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA Cashless Solutions: (Exclusively negotiated rates) A networked end-to-end solution that is hardware neutral, works with qualified communication suppliers and card associations for payment reconciliation and account management. How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA Cashless Solutions: (Exclusively negotiated rates) A networked end-to-end solution that is hardware neutral, works with qualified communication suppliers and card associations for payment reconciliation and account management. How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA Cashless Solutions: (Exclusively negotiated rates) A networked end-to-end solution that is hardware neutral, works with qualified communication suppliers and card associations for payment reconciliation and account management. How much do you use or participate in this service? menu • NAMA Government Affairs: Support provided in addressing legislative & taxation issues and concerns (federal, state, local & political action information). 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA Government Affairs: Support provided in addressing legislative & taxation issues and concerns (federal, state, local & political action information). How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA Government Affairs: Support provided in addressing legislative & taxation issues and concerns (federal, state, local & political action information). How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA Government Affairs: Support provided in addressing legislative & taxation issues and concerns (federal, state, local & political action information). How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA Government Affairs: Support provided in addressing legislative & taxation issues and concerns (federal, state, local & political action information). How much do you use or participate in this service? menu • NAMA Balanced for Life/Fit Pick: Specific programs designed for operators that position vending as a source for healthy eating alternatives. 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA Balanced for Life/Fit Pick: Specific programs designed for operators that position vending as a source for healthy eating alternatives. How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA Balanced for Life/Fit Pick: Specific programs designed for operators that position vending as a source for healthy eating alternatives. How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA Balanced for Life/Fit Pick: Specific programs designed for operators that position vending as a source for healthy eating alternatives. How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA Balanced for Life/Fit Pick: Specific programs designed for operators that position vending as a source for healthy eating alternatives. How much do you use or participate in this service? menu • NAMA Image Building: Consumer-driven & public relation programs to enhance the industry’s public profile. 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA Image Building: Consumer-driven & public relation programs to enhance the industry’s public profile. How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA Image Building: Consumer-driven & public relation programs to enhance the industry’s public profile. How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA Image Building: Consumer-driven & public relation programs to enhance the industry’s public profile. How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA Image Building: Consumer-driven & public relation programs to enhance the industry’s public profile. How much do you use or participate in this service? menu • NAMA Staff: People and key contacts at NAMA who can help your company with problems, answers and solutions. 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA Staff: People and key contacts at NAMA who can help your company with problems, answers and solutions. How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA Staff: People and key contacts at NAMA who can help your company with problems, answers and solutions. How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA Staff: People and key contacts at NAMA who can help your company with problems, answers and solutions. How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA Staff: People and key contacts at NAMA who can help your company with problems, answers and solutions. How much do you use or participate in this service? menu • NAMA Knowledge Source Support: Experts who provide business information and answer questions at no charge. 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA Knowledge Source Support: Experts who provide business information and answer questions at no charge. How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA Knowledge Source Support: Experts who provide business information and answer questions at no charge. How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA Knowledge Source Support: Experts who provide business information and answer questions at no charge. How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA Knowledge Source Support: Experts who provide business information and answer questions at no charge. How much do you use or participate in this service? menu • NAMA Networking: Relationship building and networking with industry peers at NAMA events. 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA Networking: Relationship building and networking with industry peers at NAMA events. How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA Networking: Relationship building and networking with industry peers at NAMA events. How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA Networking: Relationship building and networking with industry peers at NAMA events. How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA Networking: Relationship building and networking with industry peers at NAMA events. How much do you use or participate in this service? menu • NAMA Member Rewards Programs: Connections to NAMA business partners with services and/or products that can benefit your business. 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA Member Rewards Programs: Connections to NAMA business partners with services and/or products that can benefit your business. How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA Member Rewards Programs: Connections to NAMA business partners with services and/or products that can benefit your business. How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA Member Rewards Programs: Connections to NAMA business partners with services and/or products that can benefit your business. How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA Member Rewards Programs: Connections to NAMA business partners with services and/or products that can benefit your business. How much do you use or participate in this service? menu • NAMA Website: Electronic access to NAMA industry information & identify solutions. 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA Website: Electronic access to NAMA industry information & identify solutions. How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA Website: Electronic access to NAMA industry information & identify solutions. How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA Website: Electronic access to NAMA industry information & identify solutions. How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA Website: Electronic access to NAMA industry information & identify solutions. How much do you use or participate in this service? menu • NAMA Communications & Publications: Quarterly Magazine, Weekly News Brief, Weekly Legislative Brief, Ratio Report 1 – no awareness 2 – some awareness 3 – average awareness 4 – very aware 5 – completely aware • NAMA Communications & Publications: Quarterly Magazine, Weekly News Brief, Weekly Legislative Brief, Ratio Report How would you rate your overall awareness of this service? menu 1 – not important 2 – somewhat important 3 – important 4 – very important 5 – extremely important 6 - N/A • NAMA Communications & Publications: Quarterly Magazine, Weekly News Brief, Weekly Legislative Brief, Ratio Report How important is this overall service to you as a member? menu 1 – not satisfied 2 – somewhat satisfied 3 – satisfied 4 – very satisfied 5 – extremely satisfied 6 - N/A • NAMA Communications & Publications: Quarterly Magazine, Weekly News Brief, Weekly Legislative Brief, Ratio Report How satisfied are you with the overall performance of this service? menu 1 – not at all 2 – infrequently 3 – occasionally 4 – frequently 5 – always 6 - N/A • NAMA Communications & Publications: Quarterly Magazine, Weekly News Brief, Weekly Legislative Brief, Ratio Report How much do you use or participate in this service? menu Question Title * 6. Please recommend a service or membership offering currently not available that you believe would add value to your company's affiliation with NAMA. Done