Richmond Hill Public Library is renewing its website to provide better service to the community.  As a valuable member of our community, we invite you to participate in the process by completing the following survey. Your input will help us as we make decisions about the look and feel, functionality, content and structure of our next website.

This survey should take no longer than 10 minutes to complete.  We respect the privacy of all of our participants.  The information collected in this survey will be anonymous, and reported on in aggregate or without personal identifiers.

Part 1 (of 2). Your needs

Question Title

* 1. In your recent visit(s) to the website of Richmond Hill Public Library, what did you appreciate about the site? (please choose all that apply…)

Question Title

* 2. What one favourable thing stands out about the website? (please record a brief answer…)

Question Title

* 3. What do you feel could be improved upon for the new website? (please choose all that apply…)

Question Title

* 4. What, if anything, about the current site confuses or frustrates you? (please record a brief answer…)

Question Title

* 5. On a scale from 1 to 10, where 1 is very low visual appeal and 10 is very high visual appeal, how visually appealing do you find the current website? (please select best answer…)

Question Title

* 6. What information are you likely to look for on the website of the Richmond Hill Public Library?  (please choose all that apply…)

Question Title

* 7. How important are the following features to the success of the new Richmond Hill Public Library website? (please select one answer per feature…)

  Not Relevant Not Important Important Extremely Important Not Sure
News (with RSS Feed or subscription service)
Calendar of Programs and Events
Ability to Translate Text to Different Languages
Staff Directory
Online Feedback Forms
Collection Information (online catalogue)
Interactive Maps / Directions
Answers to Frequently Asked Questions
Branch Virtual Tours / Orientations
Profiled Resources (e.g., book reviews, themed book or media collections)
Question and Answers Forum
Volunteer Opportunity List and Application Form
Online Job Application Submissions
Community Engagement Photo / Video Gallery
Online Databases and Electronic Resources
Information about the community
Search

Question Title

* 8. Are there other features you believe we should consider adding to our website to make it more effective in supporting your experience? (please add information if available…)

Question Title

* 9. Have you visited any other library website that you felt provided a highly favourable or positive user experience? If yes, please provide the name of the library or the website address:

Part 2 (of 2): About You

Question Title

* 10. Which group best describes your current relationship with the Richmond Hill Public Library: (please select best answer…)

Question Title

* 11. Of the options below, in which age category do you fit: (please select best answer…)

Question Title

* 12. Complete the following statement: (please record your preferred answer…)

I identify my gender as:

Question Title

* 13. How frequently do you access website of Richmond Hill Public Library? (please select best answer…)

Question Title

* 14. What is your preferred means of interacting with Richmond Hill Public Library? (please select best answer…)

Question Title

* 15. Which social media do you use at least monthly?

THANK YOU!

Thank you for taking the time to contribute your views on the renewal of our website. We will be considering every survey submission in designing and developing our new website.

T