EDP Fall Classic 2020 - Customer Survey

Thank you for giving EDP Soccer the opportunity to better serve you.

Please take a few minutes to tell EDP about your experience at this event. There is a comments section at the end of this survey where we welcome your detailed feedback and suggestions to help us improve. Although not required, this survey asks for your contact information so that EDP may respond to any specific concerns that you may have, if necessary.

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* 1. Contact Information

First and Last Name

Email Address

Club Affiliation

Team Name

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* 2. What role(s) did you have at this event? (Check all that apply.)

Team Coach

Team Manager

Parent/Guardian/Spectator

Player

Other (please specify)

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* 3. To what extent do you agree with these statements?

	Strongly Disagree	Disagree	Somewhat Disagree	Neither Agree nor Disagree	Somewhat Agree	Agree	Strongly Agree	N/A
EDP was prepared for a safe Return to Play and COVID-19 Mitigation.	EDP was prepared for a safe Return to Play and COVID-19 Mitigation. Strongly Disagree	EDP was prepared for a safe Return to Play and COVID-19 Mitigation. Disagree	EDP was prepared for a safe Return to Play and COVID-19 Mitigation. Somewhat Disagree	EDP was prepared for a safe Return to Play and COVID-19 Mitigation. Neither Agree nor Disagree	EDP was prepared for a safe Return to Play and COVID-19 Mitigation. Somewhat Agree	EDP was prepared for a safe Return to Play and COVID-19 Mitigation. Agree	EDP was prepared for a safe Return to Play and COVID-19 Mitigation. Strongly Agree	EDP was prepared for a safe Return to Play and COVID-19 Mitigation. N/A
EDP adequately prepared my team for a safe Return to Play.	EDP adequately prepared my team for a safe Return to Play. Strongly Disagree	EDP adequately prepared my team for a safe Return to Play. Disagree	EDP adequately prepared my team for a safe Return to Play. Somewhat Disagree	EDP adequately prepared my team for a safe Return to Play. Neither Agree nor Disagree	EDP adequately prepared my team for a safe Return to Play. Somewhat Agree	EDP adequately prepared my team for a safe Return to Play. Agree	EDP adequately prepared my team for a safe Return to Play. Strongly Agree	EDP adequately prepared my team for a safe Return to Play. N/A
It was easy to find information about health & safety protocols on the EDP website.	It was easy to find information about health & safety protocols on the EDP website. Strongly Disagree	It was easy to find information about health & safety protocols on the EDP website. Disagree	It was easy to find information about health & safety protocols on the EDP website. Somewhat Disagree	It was easy to find information about health & safety protocols on the EDP website. Neither Agree nor Disagree	It was easy to find information about health & safety protocols on the EDP website. Somewhat Agree	It was easy to find information about health & safety protocols on the EDP website. Agree	It was easy to find information about health & safety protocols on the EDP website. Strongly Agree	It was easy to find information about health & safety protocols on the EDP website. N/A
It was easy to understand EDP's COVID-19 Safety Plan.	It was easy to understand EDP's COVID-19 Safety Plan. Strongly Disagree	It was easy to understand EDP's COVID-19 Safety Plan. Disagree	It was easy to understand EDP's COVID-19 Safety Plan. Somewhat Disagree	It was easy to understand EDP's COVID-19 Safety Plan. Neither Agree nor Disagree	It was easy to understand EDP's COVID-19 Safety Plan. Somewhat Agree	It was easy to understand EDP's COVID-19 Safety Plan. Agree	It was easy to understand EDP's COVID-19 Safety Plan. Strongly Agree	It was easy to understand EDP's COVID-19 Safety Plan. N/A
It was easy to follow health and safety protocols onsite at the tournament.	It was easy to follow health and safety protocols onsite at the tournament. Strongly Disagree	It was easy to follow health and safety protocols onsite at the tournament. Disagree	It was easy to follow health and safety protocols onsite at the tournament. Somewhat Disagree	It was easy to follow health and safety protocols onsite at the tournament. Neither Agree nor Disagree	It was easy to follow health and safety protocols onsite at the tournament. Somewhat Agree	It was easy to follow health and safety protocols onsite at the tournament. Agree	It was easy to follow health and safety protocols onsite at the tournament. Strongly Agree	It was easy to follow health and safety protocols onsite at the tournament. N/A
I felt prepared to attend and follow EDP's healthy and safety protocols.	I felt prepared to attend and follow EDP's healthy and safety protocols. Strongly Disagree	I felt prepared to attend and follow EDP's healthy and safety protocols. Disagree	I felt prepared to attend and follow EDP's healthy and safety protocols. Somewhat Disagree	I felt prepared to attend and follow EDP's healthy and safety protocols. Neither Agree nor Disagree	I felt prepared to attend and follow EDP's healthy and safety protocols. Somewhat Agree	I felt prepared to attend and follow EDP's healthy and safety protocols. Agree	I felt prepared to attend and follow EDP's healthy and safety protocols. Strongly Agree	I felt prepared to attend and follow EDP's healthy and safety protocols. N/A

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* 4. Please rate the following as to the quality of how EDP implemented Health & Safety Protocols at the tournament:

	Very Poor	Poor	Fair	Good	Excellent
Game Schedule / Group Staggering	Game Schedule / Group Staggering Very Poor	Game Schedule / Group Staggering Poor	Game Schedule / Group Staggering Fair	Game Schedule / Group Staggering Good	Game Schedule / Group Staggering Excellent
Field Layout / Spacing / Pods	Field Layout / Spacing / Pods Very Poor	Field Layout / Spacing / Pods Poor	Field Layout / Spacing / Pods Fair	Field Layout / Spacing / Pods Good	Field Layout / Spacing / Pods Excellent
Field Markings	Field Markings Very Poor	Field Markings Poor	Field Markings Fair	Field Markings Good	Field Markings Excellent
Player / Coach Technical Area	Player / Coach Technical Area Very Poor	Player / Coach Technical Area Poor	Player / Coach Technical Area Fair	Player / Coach Technical Area Good	Player / Coach Technical Area Excellent
Field Entrance / Exit Points	Field Entrance / Exit Points Very Poor	Field Entrance / Exit Points Poor	Field Entrance / Exit Points Fair	Field Entrance / Exit Points Good	Field Entrance / Exit Points Excellent
At-Event Signage	At-Event Signage Very Poor	At-Event Signage Poor	At-Event Signage Fair	At-Event Signage Good	At-Event Signage Excellent
Parking Areas / Pods	Parking Areas / Pods Very Poor	Parking Areas / Pods Poor	Parking Areas / Pods Fair	Parking Areas / Pods Good	Parking Areas / Pods Excellent
Medical Facilities	Medical Facilities Very Poor	Medical Facilities Poor	Medical Facilities Fair	Medical Facilities Good	Medical Facilities Excellent
Temperature Check Stations	Temperature Check Stations Very Poor	Temperature Check Stations Poor	Temperature Check Stations Fair	Temperature Check Stations Good	Temperature Check Stations Excellent
Social Distancing	Social Distancing Very Poor	Social Distancing Poor	Social Distancing Fair	Social Distancing Good	Social Distancing Excellent
Overall Facility Sanitization	Overall Facility Sanitization Very Poor	Overall Facility Sanitization Poor	Overall Facility Sanitization Fair	Overall Facility Sanitization Good	Overall Facility Sanitization Excellent
Restroom / Portapot Cleanliness	Restroom / Portapot Cleanliness Very Poor	Restroom / Portapot Cleanliness Poor	Restroom / Portapot Cleanliness Fair	Restroom / Portapot Cleanliness Good	Restroom / Portapot Cleanliness Excellent
Sanitization Stations	Sanitization Stations Very Poor	Sanitization Stations Poor	Sanitization Stations Fair	Sanitization Stations Good	Sanitization Stations Excellent
Personal Protective Equipment	Personal Protective Equipment Very Poor	Personal Protective Equipment Poor	Personal Protective Equipment Fair	Personal Protective Equipment Good	Personal Protective Equipment Excellent
Trash removal / cleanliness	Trash removal / cleanliness Very Poor	Trash removal / cleanliness Poor	Trash removal / cleanliness Fair	Trash removal / cleanliness Good	Trash removal / cleanliness Excellent

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* 5. How did EDP do in helping participants follow its Health & Safety Protocols?

	Very Poor	Poor	Fair	Good	Excellent
Pre-Event Communications	Pre-Event Communications Very Poor	Pre-Event Communications Poor	Pre-Event Communications Fair	Pre-Event Communications Good	Pre-Event Communications Excellent
Educational Opportunities / Materials	Educational Opportunities / Materials Very Poor	Educational Opportunities / Materials Poor	Educational Opportunities / Materials Fair	Educational Opportunities / Materials Good	Educational Opportunities / Materials Excellent
At-Event Communications	At-Event Communications Very Poor	At-Event Communications Poor	At-Event Communications Fair	At-Event Communications Good	At-Event Communications Excellent
Onsite Signage	Onsite Signage Very Poor	Onsite Signage Poor	Onsite Signage Fair	Onsite Signage Good	Onsite Signage Excellent
EDP Staff Personal Communications	EDP Staff Personal Communications Very Poor	EDP Staff Personal Communications Poor	EDP Staff Personal Communications Fair	EDP Staff Personal Communications Good	EDP Staff Personal Communications Excellent
Medical Staff Personal Communications	Medical Staff Personal Communications Very Poor	Medical Staff Personal Communications Poor	Medical Staff Personal Communications Fair	Medical Staff Personal Communications Good	Medical Staff Personal Communications Excellent

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* 6. How carefully did participants follow all health and safety protocols?

	Very Poor	Poor	Fair	Good	Excellent
Coaches	Coaches Very Poor	Coaches Poor	Coaches Fair	Coaches Good	Coaches Excellent
Players	Players Very Poor	Players Poor	Players Fair	Players Good	Players Excellent
Parents / Spectators	Parents / Spectators Very Poor	Parents / Spectators Poor	Parents / Spectators Fair	Parents / Spectators Good	Parents / Spectators Excellent
Referees	Referees Very Poor	Referees Poor	Referees Fair	Referees Good	Referees Excellent
EDP Event Staff	EDP Event Staff Very Poor	EDP Event Staff Poor	EDP Event Staff Fair	EDP Event Staff Good	EDP Event Staff Excellent
Vendors	Vendors Very Poor	Vendors Poor	Vendors Fair	Vendors Good	Vendors Excellent
Medical Staff	Medical Staff Very Poor	Medical Staff Poor	Medical Staff Fair	Medical Staff Good	Medical Staff Excellent

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* 7. On a scale of 1-10, how safe did you feel at this tournament? (Use the slider or type in your rating.)

0 - Very UnSafe

5 - Safe

10 - Very Safe

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 8. How satisfied were you with the safety of the environment for participants?

	1 (Very Dissatisfied)	2	3	4	5 (Very Satisfied)
Coaches	Coaches 1 (Very Dissatisfied)	Coaches 2	Coaches 3	Coaches 4	Coaches 5 (Very Satisfied)
Players	Players 1 (Very Dissatisfied)	Players 2	Players 3	Players 4	Players 5 (Very Satisfied)
Parents / Spectators	Parents / Spectators 1 (Very Dissatisfied)	Parents / Spectators 2	Parents / Spectators 3	Parents / Spectators 4	Parents / Spectators 5 (Very Satisfied)
Referees	Referees 1 (Very Dissatisfied)	Referees 2	Referees 3	Referees 4	Referees 5 (Very Satisfied)
EDP Event Staff	EDP Event Staff 1 (Very Dissatisfied)	EDP Event Staff 2	EDP Event Staff 3	EDP Event Staff 4	EDP Event Staff 5 (Very Satisfied)
Vendors	Vendors 1 (Very Dissatisfied)	Vendors 2	Vendors 3	Vendors 4	Vendors 5 (Very Satisfied)
Medical Staff	Medical Staff 1 (Very Dissatisfied)	Medical Staff 2	Medical Staff 3	Medical Staff 4	Medical Staff 5 (Very Satisfied)

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* 9. On a scale of 1-10, how did EDP Soccer do in creating a safe playing environment at this tournament? (Use the slider or type in your rating.)

0 - Poor

5 - Average

10 - Excellent

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 10. Please rate your overall experience with the following from 1 to 5:

	1 (Very Dissatisfied)	2	3	4	5 (Very Satisfied)
Competition	Competition 1 (Very Dissatisfied)	Competition 2	Competition 3	Competition 4	Competition 5 (Very Satisfied)
Field Quality	Field Quality 1 (Very Dissatisfied)	Field Quality 2	Field Quality 3	Field Quality 4	Field Quality 5 (Very Satisfied)
Field Layout	Field Layout 1 (Very Dissatisfied)	Field Layout 2	Field Layout 3	Field Layout 4	Field Layout 5 (Very Satisfied)
Game Schedule	Game Schedule 1 (Very Dissatisfied)	Game Schedule 2	Game Schedule 3	Game Schedule 4	Game Schedule 5 (Very Satisfied)
Facilities	Facilities 1 (Very Dissatisfied)	Facilities 2	Facilities 3	Facilities 4	Facilities 5 (Very Satisfied)
Parking	Parking 1 (Very Dissatisfied)	Parking 2	Parking 3	Parking 4	Parking 5 (Very Satisfied)
Field Maps	Field Maps 1 (Very Dissatisfied)	Field Maps 2	Field Maps 3	Field Maps 4	Field Maps 5 (Very Satisfied)
Event Signage	Event Signage 1 (Very Dissatisfied)	Event Signage 2	Event Signage 3	Event Signage 4	Event Signage 5 (Very Satisfied)
Weather Info / Response	Weather Info / Response 1 (Very Dissatisfied)	Weather Info / Response 2	Weather Info / Response 3	Weather Info / Response 4	Weather Info / Response 5 (Very Satisfied)
Referees	Referees 1 (Very Dissatisfied)	Referees 2	Referees 3	Referees 4	Referees 5 (Very Satisfied)
Medical	Medical 1 (Very Dissatisfied)	Medical 2	Medical 3	Medical 4	Medical 5 (Very Satisfied)
Security	Security 1 (Very Dissatisfied)	Security 2	Security 3	Security 4	Security 5 (Very Satisfied)
Hotels	Hotels 1 (Very Dissatisfied)	Hotels 2	Hotels 3	Hotels 4	Hotels 5 (Very Satisfied)
Food / Beverage Concessions	Food / Beverage Concessions 1 (Very Dissatisfied)	Food / Beverage Concessions 2	Food / Beverage Concessions 3	Food / Beverage Concessions 4	Food / Beverage Concessions 5 (Very Satisfied)
Event Apparel / Merchandise	Event Apparel / Merchandise 1 (Very Dissatisfied)	Event Apparel / Merchandise 2	Event Apparel / Merchandise 3	Event Apparel / Merchandise 4	Event Apparel / Merchandise 5 (Very Satisfied)
Tournament Communications	Tournament Communications 1 (Very Dissatisfied)	Tournament Communications 2	Tournament Communications 3	Tournament Communications 4	Tournament Communications 5 (Very Satisfied)

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* 11. How happy are you with the overall quality of this event?

Very happy

Happy

Neither happy nor unhappy

Not happy

Very unhappy

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* 12. How likely are you to recommend this tournament to a friend or colleague?

Not At All Likely
0

5 Likely

Extremely Likely
10

Not At All Likely
0

5 Likely

Extremely Likely
10

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* 13. What were your biggest concerns with COVID-19 mitigation and safety activities at the tournament?

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* 14. Do you have thoughts on additional protocols or suggestions to help us improve our COVID-19 mitigation and safety activities before, during, or after tournaments?

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* 15. Please let us know of any additional comments, questions, or suggestions to improve your overall tournament experience.

Thank you for participating in this survey!

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* 1. Contact Information

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* 2. What role(s) did you have at this event? (Check all that apply.)

Question Title

* 3. To what extent do you agree with these statements?

Question Title

* 4. Please rate the following as to the quality of how EDP implemented Health & Safety Protocols at the tournament:

Question Title

* 5. How did EDP do in helping participants follow its Health & Safety Protocols?

Question Title

* 6. How carefully did participants follow all health and safety protocols?

Question Title

* 7. On a scale of 1-10, how safe did you feel at this tournament? (Use the slider or type in your rating.)

Question Title

* 8. How satisfied were you with the safety of the environment for participants?

Question Title

* 9. On a scale of 1-10, how did EDP Soccer do in creating a safe playing environment at this tournament? (Use the slider or type in your rating.)

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* 10. Please rate your overall experience with the following from 1 to 5:

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* 11. How happy are you with the overall quality of this event?

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* 12. How likely are you to recommend this tournament to a friend or colleague?

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* 13. What were your biggest concerns with COVID-19 mitigation and safety activities at the tournament?

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* 14. Do you have thoughts on additional protocols or suggestions to help us improve our COVID-19 mitigation and safety activities before, during, or after tournaments?

Question Title

* 15. Please let us know of any additional comments, questions, or suggestions to improve your overall tournament experience.Thank you for participating in this survey!

* 15. Please let us know of any additional comments, questions, or suggestions to improve your overall tournament experience.

Thank you for participating in this survey!