Community Development Customer Satisfication Survey (Submittal Process)

Thank you for taking the time to provide us with your feedback about the submittal process of your project. Your experience with the Community Development Department is important to us and we are actively looking for ways to better serve our Kitsap residents.

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I was promptly greeted with a welcoming demeanor in the Community Development lobby	I was promptly greeted with a welcoming demeanor in the Community Development lobby 1	I was promptly greeted with a welcoming demeanor in the Community Development lobby 2	I was promptly greeted with a welcoming demeanor in the Community Development lobby 3	I was promptly greeted with a welcoming demeanor in the Community Development lobby 4	I was promptly greeted with a welcoming demeanor in the Community Development lobby 5
When discussing my project, staff genuinely cared about my project and wanted me to be successful	When discussing my project, staff genuinely cared about my project and wanted me to be successful 1	When discussing my project, staff genuinely cared about my project and wanted me to be successful 2	When discussing my project, staff genuinely cared about my project and wanted me to be successful 3	When discussing my project, staff genuinely cared about my project and wanted me to be successful 4	When discussing my project, staff genuinely cared about my project and wanted me to be successful 5
I was able to complete the applicable form(s)/application(s) without needing assistance	I was able to complete the applicable form(s)/application(s) without needing assistance 1	I was able to complete the applicable form(s)/application(s) without needing assistance 2	I was able to complete the applicable form(s)/application(s) without needing assistance 3	I was able to complete the applicable form(s)/application(s) without needing assistance 4	I was able to complete the applicable form(s)/application(s) without needing assistance 5
Staff was able to answer all of my questions and assist me in completing my submittal	Staff was able to answer all of my questions and assist me in completing my submittal 1	Staff was able to answer all of my questions and assist me in completing my submittal 2	Staff was able to answer all of my questions and assist me in completing my submittal 3	Staff was able to answer all of my questions and assist me in completing my submittal 4	Staff was able to answer all of my questions and assist me in completing my submittal 5
The amount of time for permit submittal was reasonable	The amount of time for permit submittal was reasonable 1	The amount of time for permit submittal was reasonable 2	The amount of time for permit submittal was reasonable 3	The amount of time for permit submittal was reasonable 4	The amount of time for permit submittal was reasonable 5
I felt an overall ease during this process	I felt an overall ease during this process 1	I felt an overall ease during this process 2	I felt an overall ease during this process 3	I felt an overall ease during this process 4	I felt an overall ease during this process 5

I was promptly greeted with a welcoming demeanor in the Community Development lobby

I was promptly greeted with a welcoming demeanor in the Community Development lobby 1

I was promptly greeted with a welcoming demeanor in the Community Development lobby 2

I was promptly greeted with a welcoming demeanor in the Community Development lobby 3

I was promptly greeted with a welcoming demeanor in the Community Development lobby 4

I was promptly greeted with a welcoming demeanor in the Community Development lobby 5

When discussing my project, staff genuinely cared about my project and wanted me to be successful

When discussing my project, staff genuinely cared about my project and wanted me to be successful 1

When discussing my project, staff genuinely cared about my project and wanted me to be successful 2

When discussing my project, staff genuinely cared about my project and wanted me to be successful 3

When discussing my project, staff genuinely cared about my project and wanted me to be successful 4

When discussing my project, staff genuinely cared about my project and wanted me to be successful 5

I was able to complete the applicable form(s)/application(s) without needing assistance

I was able to complete the applicable form(s)/application(s) without needing assistance 1

I was able to complete the applicable form(s)/application(s) without needing assistance 2

I was able to complete the applicable form(s)/application(s) without needing assistance 3

I was able to complete the applicable form(s)/application(s) without needing assistance 4

I was able to complete the applicable form(s)/application(s) without needing assistance 5

Staff was able to answer all of my questions and assist me in completing my submittal

Staff was able to answer all of my questions and assist me in completing my submittal 1

Staff was able to answer all of my questions and assist me in completing my submittal 2

Staff was able to answer all of my questions and assist me in completing my submittal 3

Staff was able to answer all of my questions and assist me in completing my submittal 4

Staff was able to answer all of my questions and assist me in completing my submittal 5

The amount of time for permit submittal was reasonable

The amount of time for permit submittal was reasonable 1

The amount of time for permit submittal was reasonable 2

The amount of time for permit submittal was reasonable 3

The amount of time for permit submittal was reasonable 4

The amount of time for permit submittal was reasonable 5

I felt an overall ease during this process

I felt an overall ease during this process 1

I felt an overall ease during this process 2

I felt an overall ease during this process 3

I felt an overall ease during this process 4

I felt an overall ease during this process 5

Community Development Customer Satisfication Survey (Submittal Process)

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* 1. Approximate date you applied for your permit

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* 2. What prompted your visit in to DCD?

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* 3. What is your role in the permit process?

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* 4. On a scale from 1 - 5

(1= Strongly Disagree)
(5= Strongly Agree)

please rate the following statements:

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* 5. What information would you have wanted to know going into this process that would have improved your experience?

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* 6. Further Comments:

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* 7. If you would like to receive follow-up regarding your comments, please leave your name and number or email. Thank you!

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* 1. Approximate date you applied for your permit

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* 2. What prompted your visit in to DCD?

Question Title

* 3. What is your role in the permit process?

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* 4. On a scale from 1 - 5(1= Strongly Disagree) (5= Strongly Agree) please rate the following statements:

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* 5. What information would you have wanted to know going into this process that would have improved your experience?

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* 6. Further Comments:

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* 7. If you would like to receive follow-up regarding your comments, please leave your name and number or email. Thank you!

* 4. On a scale from 1 - 5

(1= Strongly Disagree)
(5= Strongly Agree)

please rate the following statements: